LUZ ARROYAVE
Kissimmee,FL
Summary
Dynamic Assistant Manager at ACS Inc. with proven expertise in team leadership and customer service. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved accuracy and reduced discrepancies. Recognized for fostering a positive work environment and mentoring junior staff, driving overall team performance and morale.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Assistant Manager
ACS Inc.
- Directed everyday tasks to fulfill performance, quality, and service requirements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bookkeeping Administrative Assistant
ARCILA CLEANING SERVICES INC.
07.2011 - 05.2023
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
Reliability Technician
RESEARCH IN MOTION
04.2009 - 07.2011
- Cultivated a strong culture of safety within the team by insisting upon rigorous adherence to safe work practices and fostering open communication around potential hazards or areas for improvement.
- Collaborated with engineering teams to implement effective root cause analyses for recurring equipment failures.
- Reviewed repair histories for patterns or trends and made recommendations on machine replacement or refurbishment strategies based upon an analysis of cost-benefit scenarios.
- Reduced downtime for production machinery through proactive preventative maintenance measures.
- Conducted failure mode effect analysis on critical equipment components, aiding in the identification of potential risks and preventive actions needed.
- Prepared reports and technical documentation of day-to-day production processes.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Solder Repair Circuit Board
RIM
01.2007 - 05.2009
- Cultivated a strong culture of safety within the team by insisting upon rigorous adherence to safe work practices and fostering open communication around potential hazards or areas for improvement.
- Collaborated with engineering teams to implement effective root cause analyses for recurring equipment failures.
- Reviewed repair histories for patterns or trends and made recommendations on machine replacement or refurbishment strategies based upon an analysis of cost-benefit scenarios.
- Reduced downtime for production machinery through proactive preventative maintenance measures.
- Conducted failure mode effect analysis on critical equipment components, aiding in the identification of potential risks and preventive actions needed.
- Prepared reports and technical documentation of day-to-day production processes.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Secretary to the General Manager
MARINA DEL REY APARTMENTS
03.2000 - 02.2004
- Managing the General Manager's calendar, scheduling appointments, and coordinating meetings.
- Communication:Handling incoming calls, emails, and other forms of correspondence, and acting as a point of contact for the General Manager.
- Record Keeping:Maintaining accurate records, reports, and documents, and organizing files.
- Correspondence:Composing and preparing correspondence, reports, and other written communications.
- Confidentiality:Handling sensitive information with discretion and maintaining confidentiality.
- Travel Arrangements:Making travel reservations and coordinating travel arrangements for the General Manager.
- Project Management:Assisting with project management tasks as needed.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
Education
Bookkeepping - Accounting
Doon Collage
Kissimmee, FL08.2012
Accounting - Accounting And Finance
SENA COLLAGE
Colombia01.1982
High School Diploma - Theology
EL ROSARIO COLLAGE
Colombia11.1979
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Problem-solving
- Staff training and development
- Staff supervision
Certification
- FOOD SAFETY HANDLER TRAINING
- HAZARD SAFETY TRAINING
- New Worker Health and Safety Awareness Training:All new Ontario workers are required to complete this training to understand their rights, responsibilities, and the requirements of the Ontario Occupational Health and Safety Act. This is often a free, online course that provides a certificate of completion.
- WHMIS Training:Workers who handle hazardous substances must be trained in WHMIS (Workplace Hazardous Materials Information System). This training is often available online and provides a certificate upon completion.
- Working at Heights Training:Workers who work at heights (e.g., construction, maintenance) require specialized training, often leading to a certificate recognized by the Ministry of Labour, Immigration, Training and Skills Development
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Bookkeeping Administrative Assistant
ARCILA CLEANING SERVICES INC.
07.2011 - 05.2023
Reliability Technician
RESEARCH IN MOTION
04.2009 - 07.2011
Solder Repair Circuit Board
RIM
01.2007 - 05.2009
Secretary to the General Manager
MARINA DEL REY APARTMENTS
03.2000 - 02.2004
Assistant Manager
ACS Inc.
Bookkeepping - Accounting
Doon Collage
Accounting - Accounting And Finance
SENA COLLAGE
High School Diploma - Theology
EL ROSARIO COLLAGE
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