Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luz Ayala-Botello

Las Vegas,NV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Support Supervisor

Tory Burch
04.2023 - Current
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Operated POS terminals and cash drawer balancing.
  • Provided warranty information to customers purchasing covered items and services.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Answered questions about store policies and addressed customer concerns.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally

Support Associate

Tory Burch
01.2018 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Issued credits for contested returns, and damaged merchandise.

Sales Associate

Vera Bradley
01.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Informed customers of promotions to increase sales productivity and volume

Sales Associate

Torrid
10.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed returns, exchanges and refunds in accordance with store policy
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

Dental Assistant Intern

Smiles 4U Dental
03.2015 - 05.2015
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Prepared dental rooms and materials.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Exposed, developed and mounted dental x-rays.
  • Kept work areas clean, sanitized and organized to minimize infection risk.

Education

Dental Assistant Certificate - Dental Assisting

Pima Medical Institute
Las Vegas, NV
06.2015

High School Diploma -

Desert Pines High School
Las Vegas, NV
06.2010

Skills

  • Customer Service Management
  • Maintaining Clean Work Areas
  • Handling Complaints
  • Teamwork and Collaboration
  • Goal-Driven
  • Adaptable and Flexible
  • Shift End Procedures
  • POS Systems
  • Flexible Hours
  • Retail Store Operations
  • Available Nights, Weekends and Holidays
  • Cash Handling
  • Computer Proficiency and Microsoft Office

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Support Supervisor

Tory Burch
04.2023 - Current

Support Associate

Tory Burch
01.2018 - Current

Sales Associate

Vera Bradley
01.2017 - 01.2018

Sales Associate

Torrid
10.2016 - 01.2017

Dental Assistant Intern

Smiles 4U Dental
03.2015 - 05.2015

Dental Assistant Certificate - Dental Assisting

Pima Medical Institute

High School Diploma -

Desert Pines High School

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Luz Ayala-Botello