Resourceful Bistro Supervisor recognized for high productivity and efficient task completion. Skilled in team leadership, customer service management, and inventory control. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and excellent dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bistro Supervisor
Turnberry
Aventura
01.2020 - Current
Experienced Bistro Supervisor with over 5 years in hotel restaurant operations. Skilled in team leadership, inventory control, and guest satisfaction.
Proven ability to drive efficiency and maintain high service standards in fast-paced hospitality environments.
Strong background in leading front-of-house operations in hospitality environments.
Skilled in supervising daily shifts, coordinating setup and cleanup for restaurant and meeting rooms, and ensuring adherence to service standards Marriot .
Proven ability to lead, train, and motivate teams to deliver exceptional guest service, resolve customer issues with professionalism, and uphold safety and cleanliness regulations.
Proficient in handling labor schedules, inventory inspections, and cross-departmental communication.
Strong decision-making, conflict resolution, and multitasking skills in fast-paced hotel settings.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bistro Lead
Turnberry
Aventura, FL
01.2020 - 01.2022
Operated a variety of machinery and tools safely and efficiently.
Utilized various software and tools to streamline processes and optimize performance.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Completed routine maintenance and repair.
Updated and maintained databases with current information.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked effectively in team environments to make the workplace more productive.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Recognized by management for providing exceptional customer service.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Maintained updated knowledge through continuing education and advanced training.
Operator
Surf Styles
Hollywood, FL
06.2019 - 01.2020
Producer Retails
Managed multiple tasks simultaneously while maintaining attention to detail.
Assisted in the setup of production lines according to customer specifications.
Learned and followed safety and emergency procedures.
Classified defects from finished orders for record tracking and statistics.
Produced quality products by palletizing, packaging and assembling finished items.
Monitored and adjusted machine operations as needed for quality assurance.
Maintained cleanliness of work area and equipment in accordance with safety regulations.
Bistro Attendant
Prooutsourcing INC. / 2018 - 2019
Aventura, Florida
01.2018 - 12.2019
Ensures adherence to quality expectations and standards.
Performs other reasonable job duties as requested
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
Process all orders and collects payment from customers, and provides assistance in food & beverage areas including busing, cleaning and sweeping, resetting tables, and delivering food to guests.
Performs general cleaning and maintenance
Performs general cleaning and maintenance of food and beverage prep areas
·Counts the bank at end of shifts
Follow property control audit standards and cash handling procedures.
Education
Associate of Science - Psicopedagogy
CUPEC
Venezuela
03-1991
Some College (No Degree) - English A3
ESOL
Hollywood, FL
Some College (No Degree) - Event Planer
Aprende Institute
On Line
Skills
Hard Skills:
Pos systems (Micros, Toast, etc)
Inventory Management / FIFO
Opening & Closing Procedures
Barista & Light Bartending
Scheduling & Team Coordination
Soft Skills:
Leadership & Staff Development
Customer Service Excellence
Conflict Resolution
Time Management
Adaptability
Affiliations
Preparation and distribution of food to homeless people
meditation /
recreational cyclist
Accomplishments
Oupstanding Team Member the month .2018.
Social Media Champion 2021
Oupstanding Team Member of the Quarter .2024
Languages
Spanish
Native/ Bilingual
English
Elementary
Certification
Safe Food Handles 2024 /2027
TIPS 2023/2026
DLZ Courtyard Marriott 63 training sessions progress on topics
Vice President & Managing Director at JW Marriott Miami Turnberry Resort & SpaVice President & Managing Director at JW Marriott Miami Turnberry Resort & Spa