Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
Timeline
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Luz Blanco

Hollywood,FL

Summary

Resourceful Bistro Supervisor recognized for high productivity and efficient task completion. Skilled in team leadership, customer service management, and inventory control. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and excellent dining experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bistro Supervisor

Turnberry
Aventura
01.2020 - Current
  • Experienced Bistro Supervisor with over 5 years in hotel restaurant operations. Skilled in team leadership, inventory control, and guest satisfaction.
  • Proven ability to drive efficiency and maintain high service standards in fast-paced hospitality environments.
  • Strong background in leading front-of-house operations in hospitality environments.
  • Skilled in supervising daily shifts, coordinating setup and cleanup for restaurant and meeting rooms, and ensuring adherence to service standards Marriot .
  • Proven ability to lead, train, and motivate teams to deliver exceptional guest service, resolve customer issues with professionalism, and uphold safety and cleanliness regulations.
  • Proficient in handling labor schedules, inventory inspections, and cross-departmental communication.
  • Strong decision-making, conflict resolution, and multitasking skills in fast-paced hotel settings.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Bistro Lead

Turnberry
Aventura, FL
01.2020 - 01.2022
  • Operated a variety of machinery and tools safely and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Completed routine maintenance and repair.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.

Operator

Surf Styles
Hollywood, FL
06.2019 - 01.2020
  • Producer Retails
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted in the setup of production lines according to customer specifications.
  • Learned and followed safety and emergency procedures.
  • Classified defects from finished orders for record tracking and statistics.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.

Bistro Attendant

Prooutsourcing INC. / 2018 - 2019
Aventura, Florida
01.2018 - 12.2019
  • Ensures adherence to quality expectations and standards.
  • Performs other reasonable job duties as requested
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
  • Process all orders and collects payment from customers, and provides assistance in food & beverage areas including busing, cleaning and sweeping, resetting tables, and delivering food to guests.
  • Performs general cleaning and maintenance
  • Performs general cleaning and maintenance of food and beverage prep areas
  • ·Counts the bank at end of shifts
  • Follow property control audit standards and cash handling procedures.

Education

Associate of Science - Psicopedagogy

CUPEC
Venezuela
03-1991

Some College (No Degree) - English A3

ESOL
Hollywood, FL

Some College (No Degree) - Event Planer

Aprende Institute
On Line

Skills

Hard Skills:

  • Pos systems (Micros, Toast, etc)
  • Inventory Management / FIFO
  • Opening & Closing Procedures
  • Barista & Light Bartending
  • Scheduling & Team Coordination

Soft Skills:

  • Leadership & Staff Development
  • Customer Service Excellence
  • Conflict Resolution
  • Time Management
  • Adaptability

Affiliations

Preparation and distribution of food to homeless people

meditation /

recreational cyclist

Accomplishments

  • Oupstanding Team Member the month .2018.
  • Social Media Champion 2021
  • Oupstanding Team Member of the Quarter .2024

Languages

Spanish
Native/ Bilingual
English
Elementary

Certification

  • Safe Food Handles 2024 /2027
  • TIPS 2023/2026
  • DLZ Courtyard Marriott 63 training sessions progress on topics

Timeline

Bistro Supervisor

Turnberry
01.2020 - Current

Bistro Lead

Turnberry
01.2020 - 01.2022

Operator

Surf Styles
06.2019 - 01.2020

Bistro Attendant

Prooutsourcing INC. / 2018 - 2019
01.2018 - 12.2019

Associate of Science - Psicopedagogy

CUPEC

Some College (No Degree) - English A3

ESOL

Some College (No Degree) - Event Planer

Aprende Institute

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