Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luz Burgos

MODESTO

Summary

Outstanding Resident Manager with a proven track record at Related Property Management, excelling in tenant relations and conflict resolution. Skilled in property inspections and compliance with fair housing/HUD regulations, I successfully enhanced community engagement and increased occupancy rates, ensuring seamless operations and maximizing property revenue.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Resident Manager

Related Property Management
03.2020 - Current
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
  • Organized community events that fostered resident
  • engagement, promoting a strong sense of camaraderie among neighbors.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.

Resident Manager

AWI
02.2016 - 07.2020
  • Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Enhanced community atmosphere with regular communication and engagement activities for tenants.
  • Ensured compliance with local regulations by staying current on legislation updates and implementing necessary changes within the residential complex operations.
  • Managed, scheduled and determined workload for 5-member property management team.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Coordinated with legal counsel to ensure compliance with housing laws and regulations, protecting property from potential liabilities.

Resident Manager

Sunrise Property Management
08.2011 - 01.2016
  • Managed daily operations, ensuring smooth functioning of the residential complex.
  • Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
  • Managed, scheduled and determined workload for 6-member property management team.
  • Increased occupancy rates, reaching out to potential tenants through effective marketing and community networking.
  • Maintained Waiting List for different AMI's
  • Mass Recertifications

Education

Business Administration

Monroe High School
New York
05-1987

Skills

  • Property inspections
  • Safety compliance
  • Fair housing regulations
  • Critical thinking
  • TCAC, HUD, Sect 8, PBV, RD
  • Yardi, OneSite, Realpage, Boston Post, EIV
  • Annual/Mass Recertifications
  • Audits (TCAC, REAC, Section 8)
  • Maintaining Confidential Files
  • Maintain Waitlists
  • Compliance

Certification

  • TCAC/Compliance Training
  • Fair Housing
  • Employee Relations

Languages

Spanish
Native or Bilingual

Timeline

Resident Manager

Related Property Management
03.2020 - Current

Resident Manager

AWI
02.2016 - 07.2020

Resident Manager

Sunrise Property Management
08.2011 - 01.2016

Business Administration

Monroe High School

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