LUZ CASTANEDA

● Enforce Office policies, safety and procedures and applying state and federal regulatory requirements.
● Effectively communicating policies, procedures and program requirements regarding CalFresh, CalWORKS and MediCal and reciting rights and responsibilities to customers at initial and continuing applications.
● Evaluation of eligibility of each applicant including calculation and input of customer’s data and coding into the appropriate database and software to establish eligibility and amount of benefit for all appropriate programs and journal information in each case and referral of cases to the Fraud Control Unit if discrepancies are not clarified with clients.

● Attending the Lobby being professional and able to stay focused while under pressure with difficult customers.
● Able to work on my own, and as a team player as well, prioritizing tasks effectively and problem solving.

● Mentoring Trainees, acting as a resource for interviewing, processing, and identifying trainees’ needs for reinforcing their skills and assisting in SFE meetings.
● Attending PACE Staff Meetings and completing TAD/PERC Trainings as well.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Organized records of vehicles, schedules and completed orders.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• In charge of sales department to address any issues related to product availability or shipment delays.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling drivers/sales accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Reported to main office manager for coordinating office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections ensuring compliance.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
• Directed gathering of required documentation and files for account audits and completed reviews.
• Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
• Collaborated with auditors to ensure compliance with regulatory requirements during annual audits.
• Assessed data and information to verify entry, calculation, and billing code accuracy.
• Contributed to successful completion of special projects as assigned by senior management or partners in the firm.
• Completed bi-weekly payroll for company employees.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Assisted managing project documentation, maintaining accurate records for audits and future reference.
• Played an integral role in expediting permit approvals through effective communication with regulatory agencies.
• Coordinated with site personnel, clients, and local government officials to achieve on-time project delivery.
• Coordinated subcontractors and suppliers, ensuring all work was completed according to specifications and on schedule.
• Maintained compliance with building codes, environmental regulations, and safety standards throughout all stages of construction.
• Managed personnel files and processed biweekly payroll
• Assisted in budget preparation and monitoring expenses for cost-effective business practices.
• Maintained vendor files and entered invoices into accounting software.
• Coordinated staff travel arrangements and prepared itineraries for trips.
• Organized and updated databases, records and other information resources.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
• Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
• Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
• Taught Spanish communication skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
• Managed classroom resources efficiently, ensuring that all necessary materials were readily available for lessons and activities.
• Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
• Developed strong relationships with parents, keeping them informed of student progress and involving them in school activities.
• Served as an advisor for after-school clubs or organizations, fostering connections between classmates while expanding their interests outside the traditional curriculum.
• Implemented a variety of assessment methods to evaluate student understanding comprehensively, adjusting instruction as needed based on results.
• Organized after-school tutoring sessions for students needing extra help, leading to improved test scores.
• Cultivated culture of respect and empathy among students, promoting safe and inclusive learning environment.
• Established and maintained professional relationships with students, staff, parents and community members.
• Encouraged students to take active role in learning and academic success.