Luz Cisneros
Morgan Hill,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
Morgan Hill Unified School District
2024.05 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Administrative Manager
Greenland Carpet Cleaning, LLC.
2021.05 - 2023.08
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Coordinated appointments for customers, ensuring optimal use of resources and time management.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
District Case Manager
American Honda Motor Co., Inc
2016.01 - 2017.01
- Collected and evaluated all information necessary to effectively address customer's questions and concerns for overall owner satisfaction and repurchase intent
- Applied good judgement to address each case in a timely manner balancing benefits to the customer and AHM
- Improved relationships with field staff and dealer staff to improve collaboration
- Collected facts and documentation for appropriate case handling and protect brand image.
Inbound Specialist
2015.01 - 2016.01
- Captured vehicle owner feedback to identify opportunities for assistance out of warranty
- Provided information on products and services including technical, campaigns and bulletins
- Used all available resources including supervisors to enhance customer experience.
Administrative Assistant /Document Control Manager
Diversified Springs Technologies, Inc
2007.01 - 2015.01
- Process sales orders, accounts receivable and accounts payable
- Perform all administrative duties including data entry, answering calls, greeting customers, sorting incoming mail, scanning documents
- Assist with translations and interpretations
- Establish rapport with clients, visitors and staff going in and out of the building each day
- Run credit applications for new customers and ensure validity, completeness, accuracy and confidentiality of information
- Create appointment schedules for clients and calendar all company events
- Finalize all orders after checking for compliance with quality assurance policies.
Education
Bachelor of Science - Criminal Justice
Westwood College
2013
Skills
- 10 years of exceptional administrative. and customer service experience.
- Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, QuickBooks, Adobe Acrobat, Job Boss, and Sales Force.
- Detention Service Officer Trainee.
- Organizational abilities
- Fluent Spanish
Volunteer Experience
Long Beach Bar Foundation Short Stop Program
Assisted in the intervention of at risk youth.
ABC Readers - Project Cornerstone
Participated as a reader and leader of the program.
Timeline
Substitute Teacher
Morgan Hill Unified School District
2024.05 - Current
Administrative Manager
Greenland Carpet Cleaning, LLC.
2021.05 - 2023.08
District Case Manager
American Honda Motor Co., Inc
2016.01 - 2017.01
Inbound Specialist
2015.01 - 2016.01
Administrative Assistant /Document Control Manager
Diversified Springs Technologies, Inc
2007.01 - 2015.01
Bachelor of Science - Criminal Justice
Westwood College
Similar Profiles
Virginia BarreraVirginia Barrera
Elementary Assistant Principal at Morgan Hill Unified School DistrictElementary Assistant Principal at Morgan Hill Unified School District
Lauren HowsmonLauren Howsmon
4th Grade Teacher at Morgan Hill Unified School District4th Grade Teacher at Morgan Hill Unified School District
Ana SanchezAna Sanchez
Cafeteria Assistant at Morgan Hill Unified School DistrictCafeteria Assistant at Morgan Hill Unified School District