Luz Cisneros
Morgan Hill,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Substitute Teacher
Morgan Hill Unified School District
05.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Administrative Manager
Greenland Carpet Cleaning, LLC.
05.2021 - 08.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Coordinated appointments for customers, ensuring optimal use of resources and time management.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
District Case Manager
American Honda Motor Co., Inc
01.2016 - 01.2017
- Collected and evaluated all information necessary to effectively address customer's questions and concerns for overall owner satisfaction and repurchase intent
- Applied good judgement to address each case in a timely manner balancing benefits to the customer and AHM
- Improved relationships with field staff and dealer staff to improve collaboration
- Collected facts and documentation for appropriate case handling and protect brand image.
Inbound Specialist
01.2015 - 01.2016
- Captured vehicle owner feedback to identify opportunities for assistance out of warranty
- Provided information on products and services including technical, campaigns and bulletins
- Used all available resources including supervisors to enhance customer experience.
Administrative Assistant /Document Control Manager
Diversified Springs Technologies, Inc
01.2007 - 01.2015
- Process sales orders, accounts receivable and accounts payable
- Perform all administrative duties including data entry, answering calls, greeting customers, sorting incoming mail, scanning documents
- Assist with translations and interpretations
- Establish rapport with clients, visitors and staff going in and out of the building each day
- Run credit applications for new customers and ensure validity, completeness, accuracy and confidentiality of information
- Create appointment schedules for clients and calendar all company events
- Finalize all orders after checking for compliance with quality assurance policies.
Education
Bachelor of Science - Criminal Justice
Westwood College
2013
Skills
- 10 years of exceptional administrative and customer service experience
- Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, QuickBooks, Adobe Acrobat, Job Boss, and Sales Force
- Detention Service Officer Trainee
- Organizational abilities
- Fluent Spanish
Volunteer Experience
Long Beach Bar Foundation Short Stop Program
Assisted in the intervention of at risk youth.
ABC Readers - Project Cornerstone
Participated as a reader and leader of the program.
Timeline
Substitute Teacher
Morgan Hill Unified School District
05.2024 - Current
Administrative Manager
Greenland Carpet Cleaning, LLC.
05.2021 - 08.2023
District Case Manager
American Honda Motor Co., Inc
01.2016 - 01.2017
Inbound Specialist
01.2015 - 01.2016
Administrative Assistant /Document Control Manager
Diversified Springs Technologies, Inc
01.2007 - 01.2015
Bachelor of Science - Criminal Justice
Westwood College
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