Luz Cortés
Trenton,NJ
Summary
Dynamic and bilingual professional with a proven track record at Supercuts, enhancing client satisfaction through personalized styling and efficient salon management. Excelled in high-volume environments, leveraging exceptional communication and team management skills to foster positive customer experiences and streamline operations. Demonstrated expertise in client consultation and salon marketing, significantly improving service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager/Stylist
Supercuts
Bordentown, NJ
06.2017 - Current
- Enhanced client satisfaction by creating personalized and on-trend hairstyles for various occasions.
- Secured advantageous pricing and prompt supplies for the salon.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved customer experience.
Bartender/Server
Sabor Latino
Trenton
01.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/promoter
Decades Bar and Restaurant
Trenton
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - Cosmetologist
Jolly Beauty Academy
Cherry Hill, NJ10.2017
High School Diploma -
Trenton High School
Trenton11.2015
Skills
- Client consultation
- Exceptional communication
- Salon marketing
- Team management
- Bilingual
Timeline
Bartender/Server
Sabor Latino
01.2024 - 09.2024
Server/promoter
Decades Bar and Restaurant
04.2023 - 08.2023
Manager/Stylist
Supercuts
06.2017 - Current
Diploma - Cosmetologist
Jolly Beauty Academy
High School Diploma -
Trenton High School