LUZ DE LA CRUZ

• Monitored operation of installed systems to identify any potential problems or areas for improvement.
• Worked with a variety of hand tools such as wire strippers and crimpers.
• Analyzed data from test instruments such as voltmeters or ammeters to diagnose problems.

• Pull wire, Phone Wires, Terminate IJB boxes, instruments.

• Create tags for terminations, and metal tags for instruments.

• Ensured that all work was completed in accordance with applicable codes.
• Run conduit

• Assisted electricians with installation of electrical systems and components.
• Learned safety protocols and best practices in electrical work.
• Installed and maintained electrical systems in industrial settings.
• Collaborated with other crafts teams to ensure optimal equipment performance.
• Worked from ladders, scaffolds and roofs to install, maintain or repair electrical wiring, equipment and fixtures.
• Read blueprints and schematics to determine the correct wiring of industrial machinery.
• Placed conduit inside designated partitions, walls or other concealed areas.
• Complied with OSHA regulations regarding safe working practices when performing job duties.
• Maintained records of all work performed including parts used, time spent on each task and any other relevant information.

• Took digital X-rays of teeth using radiographic equipment.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

• Checked patient insurance and collected pre-authorizations from providers.
• Gathered current medical information and reviewed histories to gather details for surgeons.
• Scheduled follow-up appointments as designated by physician.
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Located scheduling barriers and implemented appropriate solutions.
• Called patients to schedule appointments, consistently double-checking information and availability.
• Helped patients complete paperwork and explained processes and procedures.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Prepared new charts, updated existing charts and managed records transfers between offices.

• Identified errors and re-filled denied or rejected claims quickly to prevent payment delays.
• Completed appeals and filed and submitted claims.
• Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
• Prepared billing statements for patients, ensuring correct diagnostic coding.
• Posted charges, payments and adjustments.
• Reviewed and verified benefits and eligibility with speed and precision.
• Entered procedure codes, diagnosis codes and patient information into raintree.
• Analyzed and interpreted patient medical and surgical records to determine billable services.

• Resolved customer issues and diffused situations by listening to concerns and developing solutions.
• Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
• Answered customer requests with friendly, knowledgeable service and support.
• Created and maintained spreadsheets using advanced Excel.
• Data entry
• Receiving incoming calls.
• Trained new employees  in procedures and policies in order to maximize team performance.

• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts.
• Balanced daily cash deposits and vault inventory.
• Coordinated materials for needs, including physical files, tracking spreadsheets and update reports.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Welcomed visitors upon entrance.