Luz Duenas
Ross Distribution Center
Riverside,CA
1
Language
8
years of professional experience
Young driven woman with strong skills in team management and training. Experienced in developing effective work strategies to maintain high standards of customer service and merchandise theft. Committed to enhancing security protocols and ensuring a safe work environment.
Experienced with managing cashier teams to ensure smooth and efficient checkout processes, to avoid any complaint. Prioritizing team leadership and operational skills to maintain positive customer experience and work environment.
Work History
Loss Prevention Agent
1 Year 3 Months- Oversaw surveillance systems to strengthen security protocols and lower theft risks.
- Conducted regular patrols both indoor and outdoor.
- Collaborated with team members to develop effective loss prevention strategies.
- Assisted in training new staff on loss prevention protocols and procedures.
- Presented orientation slideshow for all new hires.
- Properly conformed BOL paperwork for inbound trailers.
Facilitator
5 Years 5 Months- Enhanced program effectiveness by collaborating with colleagues to review and revise all merchandise to ensure it is fully stocked for pickers.
- Each item was counted and would be correctly inputted in the system.
- When work was slow all inventory was counted to return to the the hotel.
- Seasonal job that had no opportunities on being hired through the company.
Team Leader
1 Year 5 Months- Supervised daily operations enforcing food safety and quality standards.
- Trained and mentored team members on service protocols and operational procedures on drive thru.
- Streamlined workflow processes to enhance efficiency during rush hours.
- Developed staff schedules optimizing coverage and productivity across shift to ensure breaks and lunches were given on time.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
Cashier
1 Year 7 Months- Processed customer transactions within a timely manner, ensuring their order is repeated..
- Maintained cleanliness and organization of utensils to enhance customer dine in experience.
- Provided exceptional customer service by having a welcoming smile while actively listening and inputting their order.
- Trained and mentored new cashiers on customer service and restock methods during rush hour.
Education
High School Diploma
Skills
Loss prevention strategies
Incident reporting
Report writing
Self-motivation
Cash handling
Staff training
Cashier training
Strategic planning
Risk assessment
Adaptability
Inventory management
Positive mindset
Professionalism
Security audits
Cashier training
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Agent
Ross Distribution Center
05.2025 - CurrentRead More
Team Leader
Jack in the Box
09.2019 - 02.2021Read More
Facilitator
Fab Fit Fun
06.2019 - 11.2024Read More
Cashier
Jack in the Box
02.2019 - 09.2020Read More
Ramona High School
High School Diploma
Read More