LUZ E BLANDON
Pittsburgh,USA
Summary
Bilingual leader with proven track record in management and organizational growth. Expertise in developing and implementing processes that enhance team performance and drive measurable results. Recognized for adaptability and collaboration in fast-paced environments, fostering a positive team culture. Strong analytical skills applied to regulatory compliance and risk assessment, ensuring adherence to industry standards.
Overview
11
11
years of professional experience
Work History
Assistant Project Manager
Deployed Services
09.2023 - 04.2025
- Reviewed case management department for compliance and efficiency improvements.
- Distributed updated policies and training materials to enhance performance.
- Facilitated collaboration between remote and on-site staff and various departments.
- Supported supervisors in partnerships with government and non-government organizations.
- Achieved or surpassed program productivity goals consistently.
- Assisted Senior Program Manager in refining policies to improve service delivery.
- Ensured compliance with company policies and communicated changes effectively.
- Monitored data quality in internal tracking system and verified adherence to contract requirements.
- Lead a gap analysis to meet CARF standards of accreditation.
- Designed a project proposal for the federal government to enhance database functions and identify duplicates.
Ex. VP of Immigrant Children Services
Holy Family Institute
Pittsburgh, PA
12.2021 - 06.2023
- Established nationwide case management service by dividing United States into three regions.
- Supervised three directors and one program manager to ensure effective program implementation.
- Developed leadership training program to enhance managerial skills within the agency.
- Cultivated relationships with federal government to secure resources and access for community services.
- Designed strategic plans to maximize synergies among organizational programs.
- Implemented Long-Term Foster Care program with capacity for 12 unaccompanied minors.
- Led cross-functional project teams, enhancing efficiency and service quality.
- Compiled and submitted monthly, quarterly, and annual reports for executive leadership and ORR.
Lead Case Manager
Holy Family Institute
Pittsburgh, PA
03.2016 - 01.2021
- Trained 12 Case Managers, 6 Clinicians, and over 20 staff in ORR policies and Pennsylvania DPW regulations.
- Implemented updates to ORR, DPW, and Holy Family policies for compliance.
- Collaborated with interdisciplinary teams to develop personalized care plans for clients.
- Executed quality control measures to maintain consistency in case management practices.
- Managed crisis situations by providing immediate assistance and coordinating necessary follow-up support.
- Hired Case Managers, transporters, and Case Aids for Journey of Hope program.
- Facilitated program capacity expansion from 92 beds to 180 beds by establishing procedures with program leaders.
- Maintained effective communication with legal service providers, case coordinators, and relevant stakeholders regarding client needs.
ISAC Service Coordinator / Navigator
Casa San Jose
01.2015 - 01.2016
- Facilitated regular communication with staff regarding client activities and needs.
- Established relationships with 55 clients through consistent follow-ups and progress updates.
- Served as cultural liaison between clients and service providers to enhance understanding.
- Maintained accurate records, ensuring compliance with government regulations and agency guidelines.
- Coordinated client services effectively with state and local agencies for optimal support.
- Participated in staff training on DHS Conferencing and Teaming practices to improve service delivery.
Shift Supervisor
Holy Family Institute
01.2014 - 01.2015
- Ensured program execution by developing schedules and daily activities for 45 clients daily.
- Managed crises by preparing staff and communicating the client's needs to the clinicians and other departments.
- Kept strict documentation of daily activities and headcount of 45 children in care.
- Participated in the latest training requirements under theHoly Family Institute, PA Department of Public Welfare, and the U.S Office of Refugee and Resettlement.
- Assisted with staff orientation and training
- Conducted and documented staff meetings
- Evaluated staff performance and handled initial disciplinary actions, working closely with the human resources department.
- Initiated, implemented, and oversaw the financial tracking system of program expenditures.
Education
MBA -
Penn State University
Penn, PA06-2026
BA - Business Administration
Universidad Autonoma De Bucaramanga
Colombia12.2014
Some College (No Degree) - Economics with an Emphasis in International Business
University Libre
Pereira, ColombiaSkills
- Microsoft Office Suite
- Project management
- Policy development
- Client relationship management
- Regulatory compliance
- Team collaboration
- Ethical leadership
- Planning and prioritization
- Critical thinking
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Athena 2022
- 40 Under 40 2020
Affiliations
- Teacher, Quality Schools International, El Tigre, Venezuela, 2013 - 2014
- Teacher, Colegio Americano del Sur, Santa Lucia Cotzumalguapa, Guatemala, 2010 - 2013
- Assistant Teacher, Kuwait Bilingual School, Al-Jahra, Kuwait, 2009 -2010
- Teacher, Savannah Plains International School, Shinyanga, Tanzania, 2008, 2009
- Assistant Teacher, Colegio Americano De Guayaquil, Guayaquil, Ecuador, 2007
References
References available upon request.
Timeline
Assistant Project Manager
Deployed Services
09.2023 - 04.2025
Ex. VP of Immigrant Children Services
Holy Family Institute
12.2021 - 06.2023
Lead Case Manager
Holy Family Institute
03.2016 - 01.2021
ISAC Service Coordinator / Navigator
Casa San Jose
01.2015 - 01.2016
Shift Supervisor
Holy Family Institute
01.2014 - 01.2015
MBA -
Penn State University
BA - Business Administration
Universidad Autonoma De Bucaramanga
Some College (No Degree) - Economics with an Emphasis in International Business
University Libre
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