Luz Estrella
North Bergen,US
Summary
Seeking a position that leverages my skills and experience while providing opportunities for professional growth. I bring strong customer service abilities, including active listening and effective communication, complemented by a positive and collaborative attitude. Known for my problem-solving skills, sound judgment, and ability to prioritize effectively.
Overview
20
20
years of professional experience
Work History
Sales Representative
Raymour & Flanigan
11.2017 - Current
- Utilized a consultative selling approach to foster strong customer relationships.
- Maintained accountability for personal performance while contributing to team success.
- Completed training at Raymour & Flanigan University, acquiring in-depth product knowledge and sales strategies.
- Consistently achieved and surpassed sales targets.
- Demonstrated high energy, enthusiasm, and ambition in a dynamic sales environment
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Care Manager
Raymour & Flanigan
01.2015 - 01.2017
- Maintain customer satisfaction
- Provide scheduling, counseling, coaching, and communicating job expectation
- Enforce policies and procedures while giving each individual an opportunity of growth and advancement
- Meeting customer service financial objective by forecasting requirements: preparing annual budgets: scheduling expenditures
Customer Care Lead
Raymour & Flanigan
10.2011 - 01.2015
- Delivered exceptional customer service by proactively addressing and resolving escalated issues.
- Managed schedules and represented management in their absence, while overseeing administrative tasks, weekly reports, and personnel matters.
- Enhanced the customer experience by training team members and implementing strategies for improvement, fostering growth through various initiatives to expand representatives' skills.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
Assistant Manager/ Cash Office Assistant
Target
05.2005 - 04.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
B.S - Criminal Justice, Art
New Jersey City University
Jersey City, NJ12.2014
Associates -
Hudson County Community College
Jersey City, NJ01.2012
Skills
- Interpersonal communication skills
- Complex Problem-Solving
- Organizational Skills
- Time Management
- Attention to Detail
- Teamwork and Collaboration
References
Complete references information will be provided upon request.
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Raymour & Flanigan
11.2017 - Current
Customer Care Manager
Raymour & Flanigan
01.2015 - 01.2017
Customer Care Lead
Raymour & Flanigan
10.2011 - 01.2015
Assistant Manager/ Cash Office Assistant
Target
05.2005 - 04.2012
Associates -
Hudson County Community College
B.S - Criminal Justice, Art
New Jersey City University
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