Luz Feliz
Fort Lauderdale,FL
Overview
11
11
years of professional experience
Work History
Manager
Nelum Beauty Salon
Allston, MA
01.2021 - 06.2022
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Identified needs of customers promptly and efficiently.
Real Estate Agente
Inmobiliaria A7
Collado Villalba, Madrid
05.2019 - 09.2019
- Showed residential properties and explained features, value and benefits of available homes.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Communicated with clients to determine property needs and budget constraints.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
Accounting Assistant
IURIS NOSTRUM SL
Madrid, Spain
02.2019 - 05.2019
- Calculated income and social security tax deductions.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Marketing Technician
DIA GROUP
¨Madrid, Madrid
01.2013 - 05.2017
- Developed and implemented marketing strategies to increase company visibility and brand awareness.
- Supported the development of new product launch plans.
- Monitored website analytics to measure traffic and engagement levels.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Assisted in developing product positioning within the marketplace.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Analyzed market trends and identified opportunities for growth.
- Compiled data from various sources into comprehensive reports.
- Modified existing software systems to enhance performance and add new features.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative in Commercial Services
DIA GROUP
Madrid, Madrid
10.2011 - 01.2013
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Administrative Assistant at Treasury
DIA GROUP
Madrid, Madrid
04.2011 - 10.2011
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Inventoried and ordered supplies for office.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
BBA - Bachelor in Business Administration
UNAD
Colombia09-2017
Some College (No Degree) - Certificate in Business & Finance
IES Lazaro Cardenas
Madrid, Spain06-2011
Skills
- Marketing
- Business Administration
- Expense Tracking
- Operations Management
- Schedule Preparation
- Key Performance Indicators
- Sales Analytics
Languages
English
Limited
Spanish
Native/ Bilingual
General SKILLS
- Advanced EXCEL use
Other information
- Authorized to work in the US for any employer.
References
References available upon request.
Timeline
Manager
Nelum Beauty Salon
01.2021 - 06.2022
Real Estate Agente
Inmobiliaria A7
05.2019 - 09.2019
Accounting Assistant
IURIS NOSTRUM SL
02.2019 - 05.2019
Marketing Technician
DIA GROUP
01.2013 - 05.2017
Administrative in Commercial Services
DIA GROUP
10.2011 - 01.2013
Administrative Assistant at Treasury
DIA GROUP
04.2011 - 10.2011
BBA - Bachelor in Business Administration
UNAD
Some College (No Degree) - Certificate in Business & Finance
IES Lazaro Cardenas