Overview
Work History
Education
Skills
Languages
General SKILLS
Other information
References
Timeline
Generic

Luz Feliz

Fort Lauderdale,FL

Overview

11
11
years of professional experience

Work History

Manager

Nelum Beauty Salon
Allston, MA
01.2021 - 06.2022
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Identified needs of customers promptly and efficiently.

Real Estate Agente

Inmobiliaria A7
Collado Villalba, Madrid
05.2019 - 09.2019
  • Showed residential properties and explained features, value and benefits of available homes.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Communicated with clients to determine property needs and budget constraints.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.

Accounting Assistant

IURIS NOSTRUM SL
Madrid, Spain
02.2019 - 05.2019
  • Calculated income and social security tax deductions.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.

Marketing Technician

DIA GROUP
¨Madrid, Madrid
01.2013 - 05.2017
  • Developed and implemented marketing strategies to increase company visibility and brand awareness.
  • Supported the development of new product launch plans.
  • Monitored website analytics to measure traffic and engagement levels.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
  • Assisted in developing product positioning within the marketplace.
  • Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
  • Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Analyzed market trends and identified opportunities for growth.
  • Compiled data from various sources into comprehensive reports.
  • Modified existing software systems to enhance performance and add new features.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Administrative in Commercial Services

DIA GROUP
Madrid, Madrid
10.2011 - 01.2013
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Modified existing software systems to enhance performance and add new features.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Administrative Assistant at Treasury

DIA GROUP
Madrid, Madrid
04.2011 - 10.2011
  • Managed database systems containing customer contact information.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Inventoried and ordered supplies for office.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Education

BBA - Bachelor in Business Administration

UNAD
Colombia
09-2017

Some College (No Degree) - Certificate in Business & Finance

IES Lazaro Cardenas
Madrid, Spain
06-2011

Skills

  • Marketing
  • Business Administration
  • Expense Tracking
  • Operations Management
  • Schedule Preparation
  • Key Performance Indicators
  • Sales Analytics

Languages

English
Limited
Spanish
Native/ Bilingual

General SKILLS

  • Advanced EXCEL use

Other information

  • Authorized to work in the US for any employer.

References

References available upon request.

Timeline

Manager

Nelum Beauty Salon
01.2021 - 06.2022

Real Estate Agente

Inmobiliaria A7
05.2019 - 09.2019

Accounting Assistant

IURIS NOSTRUM SL
02.2019 - 05.2019

Marketing Technician

DIA GROUP
01.2013 - 05.2017

Administrative in Commercial Services

DIA GROUP
10.2011 - 01.2013

Administrative Assistant at Treasury

DIA GROUP
04.2011 - 10.2011

BBA - Bachelor in Business Administration

UNAD

Some College (No Degree) - Certificate in Business & Finance

IES Lazaro Cardenas

Similar Profiles

CREATE PROFILE
Luz Feliz