Luz Fernandez
Orlando,FL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
Hotel Delta By Marriott
01.2023 - 08.2024
- Served beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cantina Catrina
Server
03.2022 - 07.2023
- Seated and served guests, took orders, and removed dinnerware with practiced pacing
- Staffed bar and mixed drinks for bar patrons
- Leveraged drink knowledge to make craft beer recommendations for diners
- Trained new servers and familiarized new employees with company culture
- Ensured cleanliness of dining area throughout the day
- Compiled nightly sales numbers and profits and accurately completed accounting tasks
Barista
Colombia Café
02.2019 - 02.2021
- Served guests in fast-paced environment and managed time for an optimal experience for each guest
- Assisted other workers to achieve maximum efficiency during peak attendance times
- Attained Employee of the Month on multiple occasions
- Fostered repeat business by getting to know customers and their orders
Education
Associate Of Business Administration -
Universidad Santiago De Cali
06.2016
Colegio Cread
Columbia, CA06.2007
Skills
Leadership
Time management
Flexibility
Empathy
Problem salving
Teamwork
- Guest Relations Management
Timeline
Server
Hotel Delta By Marriott
01.2023 - 08.2024
Cantina Catrina
Server
03.2022 - 07.2023
Barista
Colombia Café
02.2019 - 02.2021
Associate Of Business Administration -
Universidad Santiago De Cali
Colegio Cread
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