Luz Flores
Danbury,CT
Summary
- Accomplished Lead Referral Coordinator with a proven track record at Summit Health Group, enhancing organizational growth and fostering strong healthcare provider relationships. Skilled in HIPAA compliance and problem-solving, I've significantly reduced onboarding time and improved patient care coordination. Demonstrates exceptional adaptability and staff leadership, driving seamless referral processes and training initiatives.
Overview
9
9
years of professional experience
Work History
Lead Referral Coordinator
Summit Health Group
10.2021 - 01.2025
- Streamlined reporting processes to provide management with timely updates on referral trends, challenges, and successes.
- Developed and implemented training programs for new hires, reducing onboarding time and increasing productivity.
- Collaborated with healthcare providers to establish strong working relationships, promoting seamless referral coordination.
- Provided exceptional customer service to patients, addressing inquiries or concerns regarding their referrals in a timely manner.
- Fostered a collaborative environment among team members through open communication channels and regular meetings.
Lead Patient Care Coordinator - Diagnostic Team
City MD
06.2016 - 10.2021
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
Live Agent
CityMD
11.2015 - 10.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Battery Creek High School
1 Blue Dolphin Drive Beaufort SC 29906No Degree - Business Management
Mercy College - King Hall
2375 Jerome Ave Bronx NY 10468Skills
- Organizational growth
- Problem-solving abilities
- Staff leadership
- Multitasking Abilities
- HIPAA compliance
- Pre Authorizations
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Lead Referral Coordinator
Summit Health Group
10.2021 - 01.2025
Lead Patient Care Coordinator - Diagnostic Team
City MD
06.2016 - 10.2021
Live Agent
CityMD
11.2015 - 10.2016
High School Diploma -
Battery Creek High School
No Degree - Business Management
Mercy College - King Hall
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