Luz Flores
Danbury,CT
Summary
- Accomplished Lead Referral Coordinator with a proven track record at Summit Health Group, enhancing organizational growth and fostering strong healthcare provider relationships. Skilled in HIPAA compliance and problem-solving, I've significantly reduced onboarding time and improved patient care coordination. Demonstrates exceptional adaptability and staff leadership, driving seamless referral processes and training initiatives.
Overview
9
9
years of professional experience
Work History
Lead Referral Coordinator
Summit Health Group
10.2021 - 01.2025
- Streamlined reporting processes to provide management with timely updates on referral trends, challenges, and successes.
- Developed and implemented training programs for new hires, reducing onboarding time and increasing productivity.
- Collaborated with healthcare providers to establish strong working relationships, promoting seamless referral coordination.
- Provided exceptional customer service to patients, addressing inquiries or concerns regarding their referrals in a timely manner.
- Fostered a collaborative environment among team members through open communication channels and regular meetings.
Lead Patient Care Coordinator - Diagnostic Team
City MD
06.2016 - 10.2021
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
Live Agent
CityMD
11.2015 - 10.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Battery Creek High School
1 Blue Dolphin Drive Beaufort SC 29906No Degree - Business Management
Mercy College - King Hall
2375 Jerome Ave Bronx NY 10468Skills
- Organizational growth
- Problem-solving abilities
- Staff leadership
- Multitasking Abilities
- HIPAA compliance
- Pre Authorizations
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Lead Referral Coordinator
Summit Health Group
10.2021 - 01.2025
Lead Patient Care Coordinator - Diagnostic Team
City MD
06.2016 - 10.2021
Live Agent
CityMD
11.2015 - 10.2016
High School Diploma -
Battery Creek High School
No Degree - Business Management
Mercy College - King Hall
Similar Profiles
Natalia Aguirre BetancurNatalia Aguirre Betancur
Cardiac Failure Nurse at Summit Health GroupCardiac Failure Nurse at Summit Health Group
Maybelline VelezMaybelline Velez
Patient Relations Coordinator at Summit Health GroupPatient Relations Coordinator at Summit Health Group
Monserrat SerraMonserrat Serra
Registered Nurse at Summit Health GroupRegistered Nurse at Summit Health Group