Luz Garcia

• Implemented standardized daily workflow to enhance operational efficiency in the restaurant.
• Developed and integrated a Hospitality-focused protocol in the server department's steps of service.
• Created a comprehensive training program aimed at achieving and sustaining high levels of service excellence.
• Facilitated collaboration on projects and initiatives spanning multiple teams by establishing clear communication channels between various departments.
• Standardized food safety and food handling protocols.

• Successfully oversaw the construction phase of a new store opening, guaranteeing full compliance with state and local regulations regarding permits, requisites, and ADA standards.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
• Developed and maintained client relationships to grow business and improve account retention.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.
• Monitored progress by developing and implementing plans, budgets, and performance metrics.
• Optimized productivity initiatives through successful management of budgets and accounts, excellent coordination of itinerary, and efficient scheduling of appointments.
• Successfully conveyed departmental objectives resulting in improved outcomes.
• Drove improvement in employment longevity by creating effective incentives and training strategies.
• Implemented a structured delegation system that assigned tasks to team members based on their strengths and qualifications, ensuring efficient workflow.
• Developed strategies to optimize performance and increase productivity.
• Engaged in community events, food fairs, school functions and sponsorships of live performance concerts and health related events to establish brand recognition.

Previously an Operating Partner In training while awaiting new store opening.

• Provided effective oversight for customer relations and quality control, resulting in positive outcomes.
• Established and oversaw marketing and sales promotions, resulting in the generation of new business.
• Successfully secured competent personnel to ensure efficient shift coverage.
• Developed strong connections with the community, fostering relationships through various special and charitable events.
• Facilitated growth and development for emerging leaders and managers.
• Established and sustained a conducive workplace environment.
• Oversaw successful customer relations and quality control programs.
• Guided employees to achieve organizational goals and objectives.

• Served as a leader in cultivating a highly motivated team by providing training, support, and guidance to achieve exceptional results.
• Managed inventory levels and implemented corrective action plans to reduce long-term costs.
• Assisted in promoting seamless operations by offering direction and support to management and supervisory teams.
• Successfully preserved employee retention rates well below industry standards at an average of 55% each year by promoting mentorship programs and cultivating a positive work environment.
• Managed safety protocols and upheld work area cleanliness to meet FDA and OSHA guidelines.
• Guided and mentored new hires in gaining comprehensive understanding of various company programs through effective leadership and insightful guidance.
• Evaluated financial statements and sales reports to gauge productivity performance and attain goals.
• Monitored and documented monthly sales figures to facilitate effective business development strategies.
• Spearheaded the development and implementation of a company-wide food portioning system, achieving substantial savings.
• Achieved a significant surge in beverage sales by over 650% and food sales by 75%, surpassing prior year's performance, through strategic planning and promotion of monthly events.