Luz Garcia

• Formulated strategic plans that aligned with corporate goals and objectives.
• Created structured service protocols to boost guest satisfaction.
• Evaluated operational processes and devised strategies for improvement.
• Executed a comprehensive deep cleaning system for restaurant operations.
• Assisted in monthly inventory tracking to maintain stock accuracy.

• Oversaw new store opening throughout construction process while making sure all state & local permits, required requisites and ADA compliance were in order.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Recognized employees for demonstrating excellent service resulting in increased company morale.
• Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
• Developed and maintained client relationships to grow business and improve account retention.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored progress by establishing plans, budgets and measuring results.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Communicated clear and consistent messages regarding departmental goals to produce desired results.
• Successfully improved employment turnover through creating incentive and training programs.
• Delegated work to staff, setting priorities and goals.
• Established operational guidelines and identified opportunities for improvement.
• Establish brand recognition through engaging in community events, food fairs, school functions and sponsorships of live performance concerts and health related events.

Previously an Operating Partner In training while awaiting new store opening.

• Oversee successful customer relations and quality control programs.
• Establish and oversee marketing and sales promotions to generate new business.
• Sourced qualified employees to provide skilled and adequate coverage for shifts.
• In charge of community and client relations while building a strong community presence through special and charitable events.
• Train understudy leaders & managers.
• Create and maintain a healthy work culture environment.
• Oversaw successful customer relations and quality control programs.
• Guided employees to achieve organizational goals and objectives.

• Recruited, trained and empowered employees to achieve key performance indicators.
• Administered employee discipline through verbal and written warnings.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Guided management and supervisory staff to promote smooth operations.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Tracked monthly sales to generate reports for business development planning.
• Created company wide food portioning system to lower costs.
• Planned & promoted monthly events that increased beverage sales upwards of 650% versus prior years, food sales increase during events by 75% versus prior years.