Luz Garza
Roswell,NM
Summary
My goal is to obtain a position where I am able to grow and expand my knowledge, learning new skills and having the opportunity to advance within the company.
Overview
24
24
years of professional experience
Work History
Family Assistance Analyst
Income Support Division
1701 S Sunset
10.2023 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Conduct Interviews with applicants, explaining benefits process and which programs are available.
- Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.
- Assessing Income potential based on language and vocational skills, education level, training needs and employment history.
- Conducted thorough research on available resources such as Department of work force solutions, Client tracking system, Work Number and Interfaces in Aspen.
- Promoted a supportive environment through empathy and understanding in all communications with families.
- Contributed to team collaboration by sharing insights from case management experiences, fostering knowledge exchange among colleagues.
- Managed caseload using well-developed time management, organizational and task prioritization skills.
Medical Assistant/Supervisor
FHL Pediatrics
109 W. Bland St Roswell, NM
06.2015 - 05.2023
- Directed patients to exam rooms, fielded questions, documented patient medical history, medications, documented vitals, checked patient insurance, demographic, and health history to keep information current, prepared patient for provider examination and administered injections.
- Scheduled appointments and Interviewed patients to determine referral eligibility to specialist.
- Helped patients complete necessary medical forms and documentation.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Sanitized, restocked and organized exam rooms and medical equipment and responsible for autoclaving surgical Instruments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Placed orders for office medical supplies and ordered vaccines through VFC program.
- Collaborated with Provider to interview, and hire new medical assistance team members.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Relayed messages to providers and corresponded with patients through email, and telephone.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Oriented and trained new staff on proper procedures and policies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Called Patient's back with test results.
- Oversaw Medical Assistants day to day responsibilities.
- Cultivated positive relationships with patients through professional demeanor and excellent interpersonal skills.
- Carried out day-to-day duties accurately and efficiently.
Medical Assistant
McKelvy Pediatrics
313 W Country Club Rd, Roswell, NM
01.2009 - 05.2015
- Directed patients to exam rooms, documented patient information, documented vitals, administered injections, and prepared for physician examinations.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
- Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Placed orders for medical supplies and placed orders for Vaccine's through VFC program..
- Performed medical records management, including filing, organizing and scanning documents.
- Relayed messages to provider.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Oriented and trained new staff on proper procedures and policies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Called patients back with lab and X-ray results.
- Sanitized exam rooms and restocked medical supplies.
Receptionist
Surgeons Office
1600 SE Main St #F Roswell, NM
04.2000 - 01.2009
- Confirmed appointments, communicated with clients and updated client records.
- Checked patient insurance, demographic and health history to keep information current.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed patient referrals to other medical specialists.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped patients complete necessary medical forms and documentation.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Organized paperwork such as charts and reports for office and patient needs.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained current and accurate medical records for patients
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
Education
High School Diploma -
Dexter High School
Dexter, NM05.1990
Skills
- Bilingual (English and Spanish)
- Fast learner
- Good Communications Skills
- Multitasker
- Works well unsupervised
- BLS
- Documentation and paperwork
- Organizational Skills
- Problem-solving
- Time management abilities
- Professional Demeanor
- Electronic Health Record
References
Dr Scott McMahon
Whole World Health Care
330 North Main St
Roswell, NM 88201
(575) 627-5571
Cell (575) 910-2898
Dr Warren McKelvy
86 Willow Place Cir
Hendersonville, NC 28739
(575) 910-2091
Jennifer Villarreal
New Mexico District Court
702 Trailing Heart Rd
Roswell, Nm 88201
(575)246-6264
Timeline
Family Assistance Analyst
Income Support Division
10.2023 - Current
Medical Assistant/Supervisor
FHL Pediatrics
06.2015 - 05.2023
Medical Assistant
McKelvy Pediatrics
01.2009 - 05.2015
Receptionist
Surgeons Office
04.2000 - 01.2009
High School Diploma -
Dexter High School