Luz Garza
Hanford,CA
Summary
I am a driven professional focused on delivering exceptional support for customer needs. Knowledgeable and dedicated customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With sensible money management and bookkeeping skills. Detailed executor of comprehensive audits, identifying discrepancies to maximize profits. Attentive to numerous vendor accounts with specificity and adherence to organizational regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Member Service Representative
FAST Federal Credit Union
08.2015 - 09.2016
- As a Member Service Representative, I greeted members as they walked through the door
- I utilized my bilingual skills where I spoke both English and Spanish.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Turned in excess cash to maintain drawer security.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
Scale Clerk/Shipping Clerk
Harris Feeding Company
03.2015 - 08.2015
- I began working at Harris in March of 2015 I started working there as a scale clerk where I would weight in and out hauling trucks
- We had to make sure that every truck weight was appropriate for highway laws
- As a scale clerk you had to be attentive of manifest forms and made sure you enter to correct product onto the system
- Kept daily log of trucks coming in and out of the lot.
- Answered and transferred phone calls for the entire office
- Sorted mail and distribute the mail to appropriate personnel
- In June I got moved to a new position shipping clerk
- I was required to use my experience with Microsoft word/Excel/outlook and proficiency in 10 key
- Maintain cattle accounting, file documents, indexing, and logging system
- Perform other administrative asks such as scanning, filling, faxing and using the copy machine on a daily.
- Utilized my interpersonal and communication skills to effectively interface with all levels of employees
- Increased overall operational efficiency through diligent data entry of incoming shipments into the tracking system.
- Provided excellent customer service, assisting clients with weight-related inquiries and concerns.
- Promoted an organized workspace through meticulous upkeep of scale equipment, work area, and related documentation.
- Maintained the strict confidentiality of sensitive information
- Sent out emails regarding head counts and sales of cattle
- I performed other duties I was asked to perform.
- Collaborated with truck drivers to ensure proper loading and unloading procedures were followed for safety compliance.
Scale Clerk
Paramount Farms
08.2014 - 09.2014
- Weight trucks in with pistachios
- Verified wt
- Tag appropriate trailer
- Greet customer
- Answered and transferred phone calls
- Used computer on every transaction
- Communicated through email using outlook with other site on a regular basis
- Gather and verify daily work report at the end of the day
- Used copy and fax machine daily
- Cleaned the scale house.
- Improved efficiency by streamlining scale processes and implementing new software tools.
- Implemented quality control measures resulting in improved accuracy of recorded weights for each transaction.
- Facilitated smooth workflow by effectively communicating between transportation carriers and warehouse personnel.
Scale Clerk
Paramount Farms
08.2013 - 09.2013
- Weight trucks in with pistachios
- Verified wt
- Tag appropriate trailer
- Greet customer
- Answered and transferred phone calls
- Used computer on every transaction
- Communicated through email using outlook with other site on a regular basis
- Gather and verify daily work report at the end of the day
- Used copy and fax machine daily
- Cleaned the scale house.
Scale Clerk
Paramount Farms
08.2012 - 10.2012
- Weight trucks in with pistachios
- Verified wt
- Tag appropriate trailer
- Greet customer
- Answered and transferred phone calls
- Used computer on every transaction
- Communicated through email using outlook with other site on a regular basis
- Gather and verify daily work report at the end of the day
- Used copy and fax machine daily
- Cleaned the scale house.
Scale Clerk
Paramount Farms
08.2011 - 10.2011
- Weight trucks in with pistachios
- Verified wt
- Tag appropriate trailer
- Greet customer
- Answered and transferred phone calls
- Used computer on every transaction
- Communicated through email using outlook with other site on a regular basis
- Gather and verify daily work report at the end of the day
- Used copy and fax machine daily
- Cleaned the scale house.
Admitting Clerk
Coalinga Regional Medical Center
07.2010 - 10.2010
- Responsible for registration of patients, including patient interviews, insurance verification, explanation of hospital policies regarding visitation, payment for charges, and services available
- Handles routine patient inquiries and problems
- Answer and transfer phone calls
- Took in payments
- Locked doors of the hospital at the end of the night as well as open them in the morning
- Communicate using Microsoft outlook
- Greet patients.
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
Scale Clerk/ Office Assistant/ Accounts Payable
Avenal Regional Landfill
05.2007 - 03.2010
- Scaling in and out trucks on a daily basis
- Greet customer
- Gather and finalize daily, weekly, and monthly reports
- Helped out with payroll using ADS
- Implemented quality control measures resulting in improved accuracy of recorded weights for each transaction.
- Assisted management in identifying areas for process improvement, contributing to increased productivity levels.
- Expedited dispute resolutions involving weight discrepancies or miscommunication among team members.
- Developed strong relationships with clients through consistent professionalism and prompt resolution of any issues that arose during transactions.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Issued PO#
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Customer Service Representative
Fast Federal credit union
08.2006 - 01.2008
- I was a great piece to our branch, I was fast learner and adapted very well to the banking environment, members were very pleased with me and how they were treated by me
- On a couple of occasions members called my manager to let them know how fantastic I was and how pleased they were with me.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Counted, verified and handled bank deposits and armored car transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Monitored and verified suspicious activity on customer accounts.
Education
AA in Liberal Arts -
West Hills College
Coalinga, CA01.2006
High school or equivalent in General Ed. -
Avenal High School
Avenal, CA06.2003
Skills
- Shipping Receiving
- Shipping
- Credit Union
- Customer Service
- Bilingual
- Customer Care
- Microsoft office
- Bank Teller
- Excel
- Filing
- Outlook
- Data Entry
- 10 Key Data Entry
- Accounting
- Accounts Payable
- Accounts Receivable
- Administrative Experience
- Cash Handling (4 years)
Additional Information
I took some time from work to stay home and take care of my children. Now they are older and I am excited to get back to the workforce.
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
FAST Federal Credit Union
08.2015 - 09.2016
Scale Clerk/Shipping Clerk
Harris Feeding Company
03.2015 - 08.2015
Scale Clerk
Paramount Farms
08.2014 - 09.2014
Scale Clerk
Paramount Farms
08.2013 - 09.2013
Scale Clerk
Paramount Farms
08.2012 - 10.2012
Scale Clerk
Paramount Farms
08.2011 - 10.2011
Admitting Clerk
Coalinga Regional Medical Center
07.2010 - 10.2010
Scale Clerk/ Office Assistant/ Accounts Payable
Avenal Regional Landfill
05.2007 - 03.2010
Customer Service Representative
Fast Federal credit union
08.2006 - 01.2008
AA in Liberal Arts -
West Hills College
High school or equivalent in General Ed. -
Avenal High School
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