Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUZ GRAJALES

Napa,CA

Summary

Dynamic front desk receptionist with a proven track record at Meritage Resort & Spa, excelling in customer service and problem-solving. Adept at managing inquiries and enhancing guest experiences through effective communication and attention to detail. Recognized for maintaining operational efficiency and fostering a welcoming environment.

Overview

4
4
years of professional experience

Work History

FRONT DESK RECEPTIONIST

Meritage Resort & Spa
Napa, CA
03.2024 - Current
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Responded to customer inquiries via phone, email, and in person.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Maintained a clean and organized reception area to uphold company image.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

CASHIER/SUPERVISOR

Grocery Outlet
Napa, CA
03.2022 - 11.2023
  • Demonstrated expertise in managing cashier operations, training staff and resolving customer inquiries.
  • Instructed staff on proper use of registers as well as closing out procedures at end of day and shift.
  • Assisted customers with product selection, answered questions regarding store promotions.
  • Worked collaboratively with other departments within the organization to meet goals.
  • Utilized problem solving skills to resolve customer complaints quickly and effectively.
  • Trained employees on POS system functions for smooth front-end operations.
  • Authorized payments and merchandise returns.

CASHIER/SERVER

New York Pizza Kitchen
Napa, CA
06.2021 - 07.2021
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Provided efficient and courteous service to customers.
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

Education

High School Diploma -

Napa High School
Napa, CA
06.2022

Skills

  • Customer service
  • Email communication
  • Telephone etiquette
  • Team collaboration
  • Front desk operations
  • Verbal communication
  • Time management
  • Attention to detail
  • Problem solving
  • Hospitality services
  • Listening skills

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

FRONT DESK RECEPTIONIST

Meritage Resort & Spa
03.2024 - Current

CASHIER/SUPERVISOR

Grocery Outlet
03.2022 - 11.2023

CASHIER/SERVER

New York Pizza Kitchen
06.2021 - 07.2021

High School Diploma -

Napa High School

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