Hardworking and passionate medical office graduate that is hardworking and passionate to secure entry-level administrative receptionist position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals.
Hi, I’m
Luz Guerra
.
Winter Haven,FL
Summary
Overview
17
years of professional experience
3
Certifications
Work History
My Natures Delight
Healthcare Retail Customer Service Representative
10.2023 - Current
Job overview
- Fulfilled customers' special requests for merchandise and delivery times.
- Maintained a clean and organized store environment for optimal shopping experience.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted in inventory management to maintain adequate supply levels for supplemental retail products.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
Conduent
Customer Service Representative
10.2021 - Current
Job overview
- Responded to claim inquiries, resolved customer information and complaints, answered calls from customers, provided policy and service information, assisted customers with a warm and professional attitude, answered general questions
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Documented and detailed calls and complaints using call center's CRM database.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
McDonald's
Crew Trainer
10.2016 - 09.2021
Job overview
- Reviewed common food safety regulatory violations and guidelines for safe, sanitary environment, cultivated relationships with customers to drive revenue by increasing customer retention metrics, provided instruction for POS system operations, including sending orders and completing transactions for over 200 people on a daily basis, served customers, motivated crews, and kept the restaurant clean and well organized, taught crew members to maintain and clean kitchen equipment
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Streamlined order processing by mastering point-of-sale systems and accurately entering customer orders.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
Mr. Gattis
Cook
11.2013 - 05.2015
Job overview
- Cooked food products following established instructions for preparation of particular menu items to over 100 dine in customers, handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations, measured ingredients required for specific food items being prepared and minimized waste to control costs, cleaned surfaces regularly to prevent spread of illness or cross-contamination between raw and cooked products
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Terrace Hotel
Housekeeper
02.2008 - 07.2010
Job overview
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides, contributed to the increase in quality and efficiency goals and customer satisfaction ratings, checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards, inventoried rooms to identify supply needs and advised the management of damages or theft by former occupants
Terrace Hotel
Assembly Line Worker
06.2008 - 06.2010
Job overview
- Positioned parts and subassemblies by reading measurements and using templates, checked the quality of completed products and component materials to comply with manufacturing specifications, scrutinized materials prior to assembly for defects or non-conformances to specifications, rotated through different positions to keep the team working efficiently and meet all production targets
Education
Central Carolina Community CollegeSanford, NC
High School Diploma
05.2001
University Overview
Central Carolina Community CollegeLillington, NC
No Degree from Medical Office Administration
05.2022
University Overview
- Relevant Coursework: [Subject] & [Subject]
Skills
Salutary customer relations
Assessments
Assessments
- Customer focus & orientation, Highly Proficient, 07/01/21
- Call center customer service, Proficient, 07/01/21
- Customer service, Proficient, 07/01/21
- Verbal communication, Proficient, 07/01/21
- Sales skills, Familiar, 06/01/22
- Written communication, Familiar, 06/01/22
Languages
Spanish
Upper intermediate (B2)
Certification
Herbs and Supplements Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k match4-day work weekPersonal development programsHealthcare benefitsTeam Building / Company RetreatsCompany CultureTimeline
Herbs and Supplements Certification
05-2024
Basic Personal Lines Inspector
01-2024
Healthcare Retail Customer Service Representative
My Natures Delight
10.2023 - Current
Basic Tax School
12-2022
Central Carolina Community College
No Degree from Medical Office Administration
05.2022
Customer Service Representative
Conduent
10.2021 - Current
Crew Trainer
McDonald's
10.2016 - 09.2021
Cook
Mr. Gattis
11.2013 - 05.2015
Assembly Line Worker
Terrace Hotel
06.2008 - 06.2010
Housekeeper
Terrace Hotel
02.2008 - 07.2010
Central Carolina Community College
High School Diploma
05.2001
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