Luz Guillen Diaz
Hayward,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest, satisfies customers with exceptional service. Bringing experience and product knowledge to exceed revenue goals. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
Walmart
Katy, TX
05.2019 - 09.2020
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over 200+ customers per day
Cashier
Walmart
Houston, TX
11.2016 - 12.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Greeted customers and responded to requests for information.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Greeted over 200 patients per day
Education
Certificate - Medical Assistant
Fortis College - Orange Park
Orange Park, FL12.2009
Certificate - Certified in Clerical
Mission Language And Vocational School
San Francisco, CA06.1998
Skills
- Customer Relations
- Payment Processing
- Cash Handling
- Reliable and Responsible
- Honest and Ethical
- Detail-Oriented
- Product Scanning
- Customer Transactions
- Cash Register Operations
- Analytical Thinking
- Microsoft Office
- Complaint Resolution
Timeline
Cashier
Walmart
05.2019 - 09.2020
Cashier
Walmart
11.2016 - 12.2017
Certificate - Medical Assistant
Fortis College - Orange Park
Certificate - Certified in Clerical
Mission Language And Vocational School
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