Luz Harbin
Birmingham,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Piggly Wiggly Grocery Store
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bilingual Program Coordinator
Automation Personnel Services
03.2006 - 08.2017
- Streamlined bilingual program administration by coordinating schedules, resources, and personnel effectively.
- Maintained clear records of all bilingual programming activities, ensuring accountability and easy reporting to stakeholders.
- Liaised between technical, creative account and production teams to help drive program success.
- Assessed participant progress regularly using qualitative and quantitative data collection methods to inform future improvements to the curriculum.
- Created and developed program reports and summaries for executive management.
- Evaluated external service providers that catered specifically to bilingual needs in order to find appropriate partnerships for long-term success.
- Supervised a team of volunteers to execute various tasks during events, enhancing overall efficiency within the program.
- Enhanced communication between English and Spanish-speaking program participants by providing accurate translations, fostering a more inclusive environment.
- Created an accessible resource library for participants by translating important documents into both English and Spanish.
- Provided ongoing direction and leadership for program operations.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for [Number] employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Management
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Sales Strategies
- Compliance understanding
- Sales Growth
- Human Resources Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Piggly Wiggly Grocery Store
03.2021 - Current
Bilingual Program Coordinator
Automation Personnel Services
03.2006 - 08.2017