Luz Henderson
San Antonio,TX
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication a administration. Positive and upbeat with excellent communication skills. Experienced paramedic and medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr Berkeley Powell
Volunteer Emergency Medical Technician
League City Fire Department
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Communicated with lucid patients to gather incident and medical history information.
- Administered tests and medication to stabilize patients in field or in transit.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Recorded situational triages, medication administration and patient statuses using [Software] to collect data on EMT effectiveness and emergency preparedness.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Quickly recognized patient needs based on conditions and administered medications for hypoglycemia , broken bones and cardiac or neurological situations.
- Used oxygen, medications, IV placement to administer treatments in minor or urgent medical situations with accuracy, safety and speed.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved clerical problems, improved operations and provided exceptional client support.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with all customers to understand needs and provide exceptional patient service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed team communications and information for all meetings.
Medical Assistant
Urology San Antonio
01.2010 - 06.2019
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Taught patients about medications, procedures and care plan instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for number patients every [Timeframe].
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Escorted patients to examination rooms.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Education
No Degree - Pre Nursing
University of Texas in San Antonio
San Antonio, TXEmergency Medical Technician Paramedic - Paramedic
San Jacinto College District
Pasadena, TX05.2005
High School Diploma -
J Alexander High School
Laredo, TX05.2000
Skills
- Medical office administration
- Insurance claims
- Monitoring Patient Progress
- Emptying catheter bags
- Knowledge of EKG rhythm interpretation
- Cardiac monitors
- Patient Scheduling
- Using a centrifuge
- Trustworthy companion
- Laboratory maintenance
- Emergency room procedures
- Prioritizing stat orders
- Patient Management
- Assisting with physical exams
- Phlebotomy
- Patient Assessments
- EMR / EHR
- Simple Dressings
- Lab equipment operation
- Medical Records Management
- Electronic health records
- Compassionate
- CPR
- Suctioning
- Direct Patient Care
- Adaptable
- Emergency procedures understanding
- Efficient and reliable team player
- Autoclaving glassware
- Electrocardiographic rhythm recognition
- PH testing
Certification
- First Aid/CPR Certified
- EMT-paramedic
- Advanced life support for children and adults
Timeline
Medical Assistant
Urology San Antonio
01.2010 - 06.2019
Medical Assistant
Dr Berkeley Powell
Volunteer Emergency Medical Technician
League City Fire Department
No Degree - Pre Nursing
University of Texas in San Antonio
Emergency Medical Technician Paramedic - Paramedic
San Jacinto College District
High School Diploma -
J Alexander High School
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