Luz Hernandez
Santa Rosa,CA
Summary
Goal-driven professional working in Diverse Settings. Passionate about Hospitality and delivering outstanding customer relations and expectations. Skilled at helping customers and building relationships through a positive attitude. Devoted to becoming an asset to a team and looking to apply my experience to new career opportunity.
Overview
9
9
years of professional experience
Work History
Qualifying Banker
Magnolia Bank
06.2023 - Current
- Stay informed about mortgage products, interest rates, and industry trends.
- Deliver compelling sales presentations to clients, highlighting the advantages of the company's mortgage products.
- Meet or exceed monthly and quarterly sales targets and performance metrics.
- Ensure compliance with regulatory requirements and company policies throughout the sales process.
- Generate leads and build a pipeline of potential mortgage clients.
- Provide information on various mortgage products and guide clients in selecting the most suitable option
- Work closely with clients to ensure accurate and complete submission of all required information.
Lead Host
The Matheson
07.2022 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Accommodated special seating requests for guests to enhance satisfaction.
Barista
Starbucks
02.2015 - 09.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise Greet customers with a friendly and positive attitude.
- Greet customers with a friendly and positive attitude.
- Have a thorough understanding of the coffee menu, including seasonal offerings and specialty drinks.
Education
High School Diploma -
Ridgeway High School
Santa Rosa, CA05.2016
Skills
A keen eye for detail to ensure that all aspects of service, from table settings to guest preferences, meet high standards
The ability to remain composed and handle stressful situations with grace and professionalism
The ability to think quickly and find solutions to unexpected challenges or guest concerns
Consistent punctuality and reliability to ensure smooth operations and timely service
Experienced in working with diverse demographics and and ability to adapt in different settings
Positive attitude and strong communication skills that enhance the level of performance
Timeline
Qualifying Banker
Magnolia Bank
06.2023 - Current
Lead Host
The Matheson
07.2022 - 10.2022
Barista
Starbucks
02.2015 - 09.2018
High School Diploma -
Ridgeway High School
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