Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luz Hernandez

Long Beach,CA

Summary

Hardworking and passionate job seeker with proven success in solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

9
9
years of professional experience

Work History

Dispatcher

Vesta Home
10.2022 - 11.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking 20 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Input data into spreadsheets and databases.
  • Monitored security to help maintain equipment, data and information safety.
  • Utilized office management software to record and track driver/installer information.

Bookkeeper

Home Depot
04.2018 - 08.2023
  • Maintained and processed invoices, deposits, and money logs.
  • Reconciled and corrected issues with financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inspected account books and recorded transactions.
  • Input financial data and produced reports using Vault Balancing System.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Customer Service Representative

Home Depot
04.2016 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Head Cashier

Home Depot
04.2016 - 08.2023
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Led cashiers and associates in providing thoughtful customer service.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Sales Associate

RadioShack
06.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

No Degree -

Long Beach City College
Long Beach, CA

High School Diploma -

Lynwood High School
Lynwood, CA
06.2013

Skills

  • Database Management
  • Route Navigation
  • Schedule Management
  • Dispatch Coordination
  • Data Entry
  • Conflict Resolution
  • Decision Making
  • Time Management
  • Active Listening
  • Route Planning
  • Computer Proficiency
  • Interpersonal Skills
  • Adaptability
  • Organizational Skills
  • Customer Service
  • Problem Solving
  • Incident Reporting
  • Dispatch Software
  • Team Coordination
  • Effective Communication
  • Bookkeeping Software
  • Information Security
  • Filing
  • Clerical Support
  • Order Fulfillment
  • Order Processing
  • Microsoft Office Suite
  • Problem Resolution
  • Spreadsheets
  • Administrative Support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dispatcher

Vesta Home
10.2022 - 11.2023

Bookkeeper

Home Depot
04.2018 - 08.2023

Customer Service Representative

Home Depot
04.2016 - 08.2023

Head Cashier

Home Depot
04.2016 - 08.2023

Sales Associate

RadioShack
06.2014 - 01.2016

No Degree -

Long Beach City College

High School Diploma -

Lynwood High School

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Luz Hernandez