Luz Hernandez
Yonkers,NY
Summary
Empathetic and very compassionate Home Health Aide with client-first approach to comprehensive medical support. Detailed
provider facilitating comprehensive medical treatment plans with careful attention to daily
routines, adequate nutrition and social stimulation. Notable for ability to create comfortable environments while maintaining patient dignity and confidentiality.
I'm a very enthusiastic person that loves learning and helping others; I'm ready to take
upon any challenging task, I can also be a great team member.
working 10+ years in the same job is been a honored but I'm ready to put those skills in a different workplace perspective.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Tempus Unlimited
Worcester , MA
10.2013 - 04.2024
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided entertainment and companionship through conversation, reading, and board games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Administered medications as instructed by physician or nurse practitioner.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Improved patient outlook and daily living through compassionate care.
- Transported individuals to medical appointments and assisted with errands.
- Provided companionship and monitored health condition of clients.
Customer Service Representative
Network health
Worcester , MA
09.2010 - 04.2012
- Maintained high levels of customer service satisfaction
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Health Sciences
Quinsigamond Community College
Worcester, MASkills
- Patient care
- Basic life support
- Health assessment
- Problem solving
- Time management
- Multitasking Capability
- Calm under pressure
Languages
Spanish
Full Professional
Education and Training
true
Timeline
Home Health Aide
Tempus Unlimited
10.2013 - 04.2024
Customer Service Representative
Network health
09.2010 - 04.2012
Health Sciences
Quinsigamond Community College