LUZ KIRTON
San Diego,CA
Summary
Diligent, detail-oriented professional leader offering 20 + years of experience in Customer Service delivered in Supporting Health Care and Hospitality Industry. Skilled at leading, coordinating, preparing and supporting. Knowledgeable about industry standards. Works well in fast-paced, stressful environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Specialist
Poway Unified School District
10.2023 - Current
- Prepare invoices for reimbursements within different agencies
- Created ordering system and place orders for the different programs within the department
- Inventory control
- Review budget on a daily basis
- Organize. prepare training for staff
- Maintained confidential documentation
- Record keeping
- Quick response to phone inquiries and email
- Provided excellent customer service and maintain a working relationship with various vendors
Bartender
L'Auberge Del Mar
10.2021 - Current
- Banquet Bar
- Hotel Bar Bar
- Client Experience
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Office Specialist-Health Services
Poway Unified School District
02.2021 - 10.2023
- Supporting District Nurses in support of short of 3000 students
- Innovate systems process, procedures, and tools correctly used by school district to successfully triage and care for employees and students affected by COVID-19
- Reported changes in patient condition to registered nurse
- Maintained confidential documentation of patient information
- Improved patient care, safety and compliance by partnering with nurses
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Health Technician
Poway Unified School District
11.2016 - 02.2021
- Report Directly to Principal, District Nurse in support of short of 3000 students
- Innovate systems process, procedures, and tools correctly used by school district to successfully triage and care for employees and students affected by COVID-19
- Recorded patient vital signs, documenting all information into medical charts
- Observed and reported changes in patient condition to registered nurse
- Maintained confidential documentation of patient information to stay compliant with federal regulations
- Built trust and rapport with patients through caring demeanor, quick response to phone inquiries and email
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Improved patient care, safety and compliance by partnering with nurses
- Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use
Banquet Bartender
Rancho Bernardo Inn
08.2015 - 04.2021
- Looked to as a leader; charged with supporting Banquet Captain with leadership duties to successfully executing Banquet Events
- Talked easily with patrons to build rapport and earn repeat business
- Operated cash register and Point Of Sale (POS) system for transactions and made proper change for cash transactions
- Met customer, business operations and server needs with minimal errors or delays
- Stocked bar with beer, wine, liquor and related supplies
- Set up banquet bars, stocked all supplies and put together table arrangements for each event
- Maintained detailed inventory of bar supplies and stocked work areas
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Upsold customers from shelf to premium brands to help boost sales
Customer Service Representative
Ray Catina Infiniti
12.2006 - 12.2008
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Delivered service and support to each customer, paving way for future business opportunities
- Documented conversations with customers to track requests, problems and solutions
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
NYPD School Agent
New York City Police Department
12.2000 - 12.2005
- Assigned to the Payroll Unit; responsible for Prepared and Processed Employee Time Records (ETR) for 400 plus agents
- Performed Audits and Adjustments of ETRs
- Adjustments include Disability, Overtime, and Disciplinary
- Additionally, Worked directly with District Commander to prepare Command Statistical Reports
- Responsible for collecting Criminal Incident Reports from 8 Precincts and 137 Schools
- Reviewed reports for accuracy and extracted statistical data for the purpose of criminal analysis
- Organized and conducted training for the district's 400 plus assigned Agents
- Conducted periodic patrols of Area of Responsibility
- Trained and certified in First Aid, Adult/Child CPR and trained in disaster management
- Maintained safe environment for students, faculty and visitors
- Patrolled buildings and premises to report unsafe behavior or conditions
- Utilized scanning and metal detection equipment to eliminate possession of weapons
- Responded to any need for medical services while on campus
- Performed security oversight, traffic control and crowd control at special events and campus activities
- Responded to emergency calls regarding illnesses, accidents and disturbances
Airline Customer Service / Ticket Agent
American Airlines JFK Airport
12.1996 - 12.2000
- Assisted customers with ticket purchases, trip planning, pricing and scheduling
- Completed order transactions and generated travel documentation and detailed itineraries
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up
- Greeted passengers and provided boarding instructions
- Collected baggage charges and accepted baggage for check-in
- Managed gate, ramp and cabin services for each flight
- Utilized PA system to announce departures and changes to landings
- Processed reservations and issued travel and hotel vouchers
- Delivered outstanding service, including interacting with customers, answering customer inquiries and handling customer complaints
Education
Police Academy Graduate - Criminal Justice
NYPD Police Academy
01.2001
Associate of Arts - Liberal Arts
Kingsborough Community College of The City University of New York
Brooklyn, NY01.1997
Skills
- Instructions and cleaning procedures
- Paperwork and charting
- Strong multitasking
- Problem-solving skills
- Time management expertise
- Highly reliable
- Customer Service-oriented
- Inventory control
- Team player attitude
- Preparing for events
- Alcohol safety regulations
- Upselling strategies
- Documenting information
- Ensuring customer satisfaction
Certification
- BLS Certified, 2022
- Food Handler Certified, 2022
Languages
Spanish
Native or Bilingual
Timeline
Office Specialist
Poway Unified School District
10.2023 - Current
Bartender
L'Auberge Del Mar
10.2021 - Current
Office Specialist-Health Services
Poway Unified School District
02.2021 - 10.2023
Health Technician
Poway Unified School District
11.2016 - 02.2021
Banquet Bartender
Rancho Bernardo Inn
08.2015 - 04.2021
Customer Service Representative
Ray Catina Infiniti
12.2006 - 12.2008
NYPD School Agent
New York City Police Department
12.2000 - 12.2005
Airline Customer Service / Ticket Agent
American Airlines JFK Airport
12.1996 - 12.2000
Associate of Arts - Liberal Arts
Kingsborough Community College of The City University of New York
- BLS Certified, 2022
- Food Handler Certified, 2022
Police Academy Graduate - Criminal Justice
NYPD Police Academy
Similar Profiles
Megan NothwangMegan Nothwang
After-School Program Aide at Poway Unified School DistrictAfter-School Program Aide at Poway Unified School District
Michelle MeloyMichelle Meloy
Teacher at Poway Unified School DistrictTeacher at Poway Unified School District
Xochitl G LopezXochitl G Lopez
Special Education Instructional Assistant Level II at Poway Unified School DistrictSpecial Education Instructional Assistant Level II at Poway Unified School District