Luz Leon
Orlando,FL
Summary
Seasoned Housekeeper Supervisor with a proven track record at Margaritaville Resort Orlando, enhancing guest satisfaction through exceptional cleanliness and organization. Expert in scheduling, staff motivation, and performance improvements, leading to increased efficiency and customer satisfaction. Skilled in health and safety protocols and strong leadership, consistently exceeding quality standards.
Housekeeping professional with track record of managing and coordinating cleaning operations. Known for commitment to maintaining high standards and ensuring thorough cleanliness. Proven ability to foster team collaboration and adapt to changing needs, emphasizing reliability and flexibility.
Diligent [Desired Position] with solid background in managing housekeeping operations. Adept at leading teams to maintain high standards of cleanliness and organization. Demonstrated ability to train staff and ensure compliance with safety protocols.
Overview
6
6
years of professional experience
Work History
Housekeeper Supervisor
MARGARITAVILLE RESORT ORLANDO
02.2022 - Current
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
Housekeeper
MARGARITAVILLE RESORT ORLANDO
11.2020 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Housekeeper
Gaylord Palms Resort & Convention Center
06.2019 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High School Diploma -
Alejandro Suarez
Armenia, Quindio-Colombia11-2000
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Scheduling expertise
- Strong leadership
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Team building
- Task delegation
- Department coordination
- Staff motivation
- Employee evaluations
- Performance evaluation
- Performance improvements
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Housekeeper Supervisor
MARGARITAVILLE RESORT ORLANDO
02.2022 - Current
Housekeeper
MARGARITAVILLE RESORT ORLANDO
11.2020 - 02.2022
Housekeeper
Gaylord Palms Resort & Convention Center
06.2019 - 03.2020
High School Diploma -
Alejandro Suarez
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