Luz Leon

Long Island City,NY

Summary

Industrious administrative team member with proven organizational, time management and multitasking abilities in complex settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.

Overview

years of professional experience

Work History

Office Assistant

Costikyan Inc- Fine Rug Consultants

Queens , NY

2021.10 - Current

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Maintained the reception area, stocking refreshments for clients and employees.
Checked office and warehouse supply levels, anticipated needs and placed orders for appropriate stock levels.
Collaborated with administration on various ad-hoc projects for company parties and office layout design as well as decor.
Collected various documents to prepare for filing, storage and processing.
Dispersed incoming mail to correct recipients throughout office.
Operated photocopiers and scanners.
Provided support for office manager and staff to accomplish daily goals.
Coordinate with IT, communicating and resolving issues that arise with the phone systems, wi-fi connection and printers.
Maintained inventory of shipping materials and supplies.
Identified order discrepancies and damaged items and notified supervisor.
Manifest workers compensation documents for employer's liability on job sites.
Generated bills of lading via UPS, FEDEX, ArcBest and Freightquote to ship valuable merchandise nationwide and communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Reviewed Invoices from said shippers to assist the accounts payable/ receivable department for proper payment information and allocation.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Followed up on various shipping delay inquires outside of the office, filing claims if necessary.

Lead Childcare Coordinater

Island Kids Child Care Center

New York , NY

2018.09 - 2020.03

Developed and implemented a safe scholastic schedule weekly for the camp groups as well as throughout the academic school year.
Built a trusting and lasting relationship with parents that allowed the children to thrive in a nurturing environment.
Organized and participated in all activities including field trips off of the camp and school site.
Coordinated Junior Counselors and Camp Volunteers on the necessary social emotional skills needed to perform tasks with a deeper understanding of leadership and counseling readiness.
Identified and responded to behavioral, mental and or physical health needs of the children within the camp and classrooms.

Customer Service Representative

TUNSTALL Americas

Queens , NY

2017.06 - 2017.12

Answered 120+ inbound calls per day and directed to designated individuals or departments.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Register and schedule patients through the use of various Systems such as EPIC/ Cadence and Soarian.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administered exemplary professional and private service supporting patients creating further business opportunities for the company.
Confirming the accuracy of patient's insurance and information utilizing insurance portals.
Register and schedule patients through the use of various Systems such as EPIC/ Cadence and Soarian.
Comprehending hospital scheduling protocols and different systems of various HHC hospitals.
Reviewed customer data to assess current complications and determine potential solutions while adhering to HIPPA privacy laws.

Education

Associate of Science - Early Childhood Education

Borough of Manhattan Community College of The City University of New York

New York, NY

05.2019

Skills

Microsoft Office
Customer Service Oriented
Multitasking and Prioritization
Problem-Solving

Flexible and Adaptable
Office Supply Management
Verbal and Written Communication
Time Management

Timeline