Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Luz Lopez

Bakersfield,CA

Summary

Accomplished Director of Operations, adept in strategic planning and process improvements, significantly enhancing operational efficiencies within the McDonald's franchise. Excelled in staff training and development, driving organizational and financial growth. Proven track record in cost control and quality assurance, leveraging skills from McDonald's Corporate to achieve superior results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Operations

2GRM McDonalds
06.2012 - 12.2022
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Monitored monthly PNL's and utilized operational resources to manage costs and help forecast sales targets.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Training Consultant

McDonald's Corporate
11.2007 - 05.2012
  • Spearheaded training at multi-levels for corporate employees, Owner/Operators, and their staff.
  • Provided leadership, coaching, and training to attendees encouraging people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant.
  • Provided constructive feedback via reports on participant performance during training sessions.


Field Service Consultant

McDonald's Corporate
02.2004 - 04.2007
  • Consulted to an assigned group of Owner/Operators to deliver QSC superiority, in order to maximize sales and profit and enhanced the customer experience and employee commitment.
  • Conducted ROIP assessments within assigned McOpCo and Owner/Operator restaurants.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

Education

High School Diploma -

Verdugo Hills Senior High School
Tujunga, CA
05.1989

Skills

  • Operational efficiency and oversight
  • Strategic planning and execution
  • Process improvements
  • Quality assurance
  • Cost control
  • Staff training/development

Certification

  • Hamburger University Presentations Skills Certification
  • Hamburger University Training Skills Certification


Timeline

Director of Operations

2GRM McDonalds
06.2012 - 12.2022

Training Consultant

McDonald's Corporate
11.2007 - 05.2012

Field Service Consultant

McDonald's Corporate
02.2004 - 04.2007

High School Diploma -

Verdugo Hills Senior High School

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Luz Lopez