Luz M Lopez
Reading,PA
Summary
Dynamic professional with a proven track record in customer care and relationship building, honed across roles from Sale Person at Kid Town NYC to Care Giver and Secretary. Excelled in creating engaging customer experiences and fostering strong relationships, leveraging skills in customer engagement and clerical support. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
2024
2024
years of professional experience
Work History
Sale Person
Kid Town Nyc
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Care Giver
Concept Home Care Nyc
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Production Worker
Indiana Popcorn
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Assembled products according to changing daily work orders and specific customer needs.
Care Giver
A+ Home Care
Reading, PA
10.2018 - 08.2023
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Care Giver
Efraim Home Care
Reading, PA
09.2016 - 10.2018
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Transported clients to and from medical appointments with safety and efficiency.
Secretary
ADA Auto Body
Reading, PA
04.2014 - 12.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Notary -
Notary
Reading, PA07.2021
Human Resources -
Tci College
New York, NY06.2019
Cosmetology -
All America Beauty
Miami, FL06.2007
Boy And Girls High School
Brooklyn, NY06.2001
Skills
- Respectful and Compassionate
- Faster learner
- Customer service
- Strong Organizational Skills
- Client documentation
- Bilingual in Spanish and English
- Notary
- Team player
- Time Management
- Elderly Care
- Problem-Solving
- Patient Care
- Basic Housekeeping
- Personal Hygiene Assistance
- Customer care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Care Giver
A+ Home Care
10.2018 - 08.2023
Care Giver
Efraim Home Care
09.2016 - 10.2018
Secretary
ADA Auto Body
04.2014 - 12.2016
Sale Person
Kid Town Nyc
Care Giver
Concept Home Care Nyc
Production Worker
Indiana Popcorn
Notary -
Notary
Human Resources -
Tci College
Cosmetology -
All America Beauty
Boy And Girls High School