Luz Lopez
San Antonio,TX
Summary
Knowledgeable Analyst with strong foundation in Fraud compliance and risk . Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
KYC Operations Assoc Analyst
Citi Bank
09.2021 - Current
- Conduct reviews of client profile information, assure we have most accurate and up to date information
- Review legal documents such as but not limited to Declarations trusts, Estate documents, W9s
- Work directly with our branch partners and management to assure no client impact
- Open special title accounts such as Living trust. Estates, and assist with conversion of existing accounts into special titles.
- Review customer cases to assure each cases adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Created and maintained compliant work environment.
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
- Enhanced team collaboration with regular communication, sharing best practices, and providing feedback on performance.
KYC Compliance Analyst
Chase Bank
08.2017 - 09.2021
- Responsible for Periodic Reviews. Reviewing customers profile and transaction patterns utilizing all source and multiple systems to identify and misuse of accounts or signs of anti money laundering
- Able to screening to identify different typologies
- Conduct all CDD, EDD, and CIP scanning and research to assure all customers data was collect to meet all regulations.
- File suspicious activity reports (SARS) when needed
- Screen for possible activity with OFAC countries
- Utilize some template form, along with free form explaining what customers activity and findings are derived from.
Electronic Money Movement Fraud Specialist II
Chase Bank
01.2015 - 08.2017
- Conduct research and assure all customers data was collected to meet all regulations within the internal systems such as Loss Avoidance Database (LAD)
- Conducted thorough investigations into suspected fraudulent activities for transactions limits up to 5 million, resulting in timely resolution of cases,
- Identify types of fraud such as account compromise, wrongdoer, elderly abuse, relationship scams
- Review Currency transaction Reports(CTR) and File Suspicious Activity Reports (SARS) when needed
- Reviewed customers logins and transactions patterns utilizing all sources and systems to identify any out of pattern activity that could lead to a potential loss
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Analyzed emerging fraud trends to adjust monitoring systems accordingly, staying ahead of potential threats.
- Conducted thorough investigations into suspected fraudulent activities, and working closely with branch partners in which result in timely resolution of cases.
ONLINE SENIOR SERVICE SPECIALIST
JP Morgan & Chase
12.2010 - 01.2015
- Assisting customers with their everyday banking needs; such as funds transfers, balances, fee inquires and online services; such as troubleshooting clearing cache cookies, password resets
- Help other telephone bankers with questions and escalated calls
- Efficiently managed high-pressure situations, providing prompt resolutions while maintaining a calm demeanor under stress.
- Facilitated smooth transitions during onboarding processes for new clients, minimizing disruptions to their operations.
- Delivered exceptional customer experiences through proactive communication and efficient problem-solving techniques.
- Mentored junior team members to improve their skills and overall performance in the workplace.
- Assisted managers with RTA scheduling and listen to calls for training
2ND ASSISTANT MANAGER
Melrose
08.2007 - 12.2010
- Started as a Seasonal Sales Associate, was kept as a permanent Associate, Promoted to Assistant manger after a year and half of employment
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Maintained visual merchandising standards to create an appealing shopping experience for customers, and meet marketing goals
- Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports. Opening and closing store assuring it was at its presentable standards
Education
HIGH SCHOOL DIPLOMA -
Highlands High School
San Antonio, TX01.2007
Skills
- Compliance monitoring
- Microsoft office
- Anti-money laundering
- Team collaboration and leadership
- Regulatory compliance
- Research proficiency
- Proactive Accountability
References
Available upon request
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
KYC Operations Assoc Analyst
Citi Bank
09.2021 - Current
KYC Compliance Analyst
Chase Bank
08.2017 - 09.2021
Electronic Money Movement Fraud Specialist II
Chase Bank
01.2015 - 08.2017
ONLINE SENIOR SERVICE SPECIALIST
JP Morgan & Chase
12.2010 - 01.2015
2ND ASSISTANT MANAGER
Melrose
08.2007 - 12.2010
HIGH SCHOOL DIPLOMA -
Highlands High School
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