Luz Luis
Hialeah,FL
Summary
Dedicated Medical Assistant and Phlebotomy technician skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Medical assistant and Phlebotomy technician with demonstrated command of clinical area. Expertise in handling patients and patient's information. Multilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Nurse Case Manager
Elevance Health. Delivery Network
Miami, FL
02.2023 - Current
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Monitored patient progress and modified treatment plans as needed.
- Coordinated with other healthcare professionals to provide comprehensive medical care to patients.
- Provided education to patients and their families on disease management, medications and other treatments.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Identified community resources available for assistance with housing, transportation or financial issues impacting a patient's health status.
- Created discharge plans that ensure continuity of care after hospitalization or clinic visits.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Attended continuing education courses related to case management topics such as chronic illness management, utilization review techniques and ethical considerations.
- Analyzed data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Registered Nurse
Team Select Home Care
Miami, FL
10.2022 - Current
- Monitored and managed various treatment and care interventions.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Conducted intake assessments with patients and relatives to gather case history.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Acted as patient advocate and implemented total patient care through team nursing process.
Registered Nurse
Accent Care Home Health/JNAC Agency
Miami, FL
09.2022 - Current
- Monitored and managed various treatment and care interventions.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Medical Assistant
Pasteur Medical Center
Miami Gardens, FL
12.2016 - 09.2022
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Positioned patients for optimal comfort before procedures.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Maintained clean and organized work area with adequate supplies and reagents.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Answered appointment calls.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Communicated with patients by phone and via written correspondence.
- Educated patients about medications, procedures and physician's instructions.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Monitored patient stability by checking vital signs and weight.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Phlebotomy Technician
Pasteur Medical Center
Miami Gardens, FL
03.2015 - 12.2016
- Conducted bleeding time tests and updated results into paper or electronic charts.
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing urine, nasal swabs, stool and blood tests.
Medical Doctor
MINSAP
Havana, Cuba
10.1992 - 01.2013
- Administered palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
- Interviewed patients to assess histories, investigate concerns and complete physical examinations.
- Ordered blood, urine, stool laboratory tests and body imaging scans to complete further investigations.
- Monitored patients with acute infectious or noninfectious, and chronic conditions for changes, improvements or need for intervention.
- Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
- Referred patients to outside specialists or hospital admission for more advanced care.
- Evaluated nursing notes to confirm accuracy of described care provided and patient responses.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
Education
Advanced Registered Nurse Practitioner - Nursing
Miami Regional University
Miami, FL04-2023
Master of Science - Nursing
Miami Regional University
Miami, FL03-2022
M.D. - Medical Sciences
Medical University of Havana
Havana, Cuba08.1992
High School Diploma -
Luis A. Turcios Lima
Havana, Cuba07-1986
Skills
- Venipuncture and phlebotomy
- Documentation procedures
- HIPAA compliance
- Charting expertise
- Medical terminology knowledge
- Restocking lab supplies
- Stocking supplies
- Quick problem solver
- Medical terminology in English and Spanish
- Fluent in English and Spanish
- Specimens collection and processing
- Data entry
- Phlebotomy
- Sterile technique
- Lab equipment setup
Certification
- First Aid/CPR
- Registered Medical Assistant
- Registered Phlebotomy Technician
Timeline
Nurse Case Manager
Elevance Health. Delivery Network
02.2023 - Current
Registered Nurse
Team Select Home Care
10.2022 - Current
Registered Nurse
Accent Care Home Health/JNAC Agency
09.2022 - Current
Medical Assistant
Pasteur Medical Center
12.2016 - 09.2022
Phlebotomy Technician
Pasteur Medical Center
03.2015 - 12.2016
Medical Doctor
MINSAP
10.1992 - 01.2013
Advanced Registered Nurse Practitioner - Nursing
Miami Regional University
Master of Science - Nursing
Miami Regional University
M.D. - Medical Sciences
Medical University of Havana
High School Diploma -
Luis A. Turcios Lima
- First Aid/CPR
- Registered Medical Assistant
- Registered Phlebotomy Technician
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