Luz Rivera
Williamsburg
Summary
Proven leader and bilingual communicator, adept in customer service and efficient record-keeping, significantly enhanced engagement and sales. Demonstrated exceptional work ethic, integrity, and teamwork across diverse roles, including game day operations and educational support. Known for reliability and proactive approach to meeting customer and organizational goals. .
Overview
23
23
years of professional experience
Work History
Cashier/Customer Service Representative
Old Navy
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
Game Day Staff Member
WJCC Public Schools
11.2008 - Current
- Supported security measures for the safety of attendees, conducting bag checks and monitoring entry points.
- Handled cash transactions efficiently while selling tickets or merchandise, ensuring accuracy in all financial exchanges.
- Acted as a brand ambassador for the team or organization by presenting a professional demeanor at all times.
- Demonstrated flexibility in adapting to various game day roles, showcasing versatility and commitment to team success.
- Assisted in setting up game day events, ensuring a smooth start to each match or event.
- Provided timely information to event officials, facilitating effective decision making.
- Promoted a positive atmosphere among colleagues by demonstrating professionalism and teamwork at all times while on duty as a Clock Operator.
- Communicated with fans, coaches, players, and other umpires.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Generated excitement among fans through expert analysis of key plays, strategies, and player performances.
- Played music tracks from playlists provided by team.
- Delivered exceptional customer service to both English-and Spanish-speaking fans.
In-School Suspension Coordinator
WJCC Public Schools
12.2001 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support student success.
- Provided support for students with behavioral challenges, promoting social-emotional growth.
- Increased student engagement by utilizing positive reinforcement techniques and motivational strategies.
- Promoted self-regulation skills among students by teaching coping strategies and problem-solving techniques.
- Maintained accurate and confidential records of assigned students.
Education
Associate of Applied Science - Medical Assisting
Centura College
Newport News, VASkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Strong teamwork
- Leadership qualities
- Sales experience
- Fluent spanish
- Efficient record keeping
- Accurate data entry
- Audio-visual skills
- Multitasking Abilities
- Effective communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
Play by the rules, but be ferocious.
Phil Knight
Interests
Reading
Journaling
Listening to Music
Baseball
Basketball
Traveling
Timeline
Cashier/Customer Service Representative
Old Navy
12.2023 - Current
Game Day Staff Member
WJCC Public Schools
11.2008 - Current
In-School Suspension Coordinator
WJCC Public Schools
12.2001 - Current
Associate of Applied Science - Medical Assisting
Centura College
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