LUZ ACEVEDO
Jarrell,Texas
Summary
Experienced and results-oriented administrative and customer service professional with proven abilities in developing positive relationships with clients, soldiers and coworkers. Proficient in providing support to executives, taking minutes, handling appointments and messages, and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. An expert communicator who is known for multitasking and completion of assigned tasks within the deadline. Bilingual: English/Spanish. Military Spouse Preference. Prior Military Contractor. Confidential Clearance.
Administrative professional well-versed in executive support and office management. Proven track record of streamlining administrative processes and enhancing office efficiency. Known for collaborative teamwork, adaptability to changing priorities, and effective problem-solving skills.
Professional administrative professional with focus on providing excellent customer service and efficient administrative support. Proven track record in managing front desk responsibilities, contributing to positive and organized workplace. Known for teamwork, adaptability, and strong communication skills.
Overview
11
11
years of professional experience
Work History
Client/Patient Services
Cedar Crest Hospital & Residential Treatment Center
01.2024 - 12.2024
- Assisted patients/clients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient’s/client’s accounts.
- Communicated with corporations, insurance and pharmaceutical companies via telephone or correspondence on behalf of patient’s/clients.
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
- Assisted Patients as they came into the Emergency Room by checking in on EMR/ EHR Systems to verify their condition and insurance verification.
- Assisted patients/clients with daily needs
- Assisted patients/clients by making sure they attended therapy, counseling
- Assisted in assuring that all patients took their medications
- Kept track of patients on observe smart either on 1:1 Q’s 5 and 15’s
- Made sure patients/clients were always safe
- Assisted in daily assessments of every patient/client
- Assisted in patients/client’s restraints
- Assisted in patients/clients skin checks
- Documented daily behaviors of patients/clients
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Human Resources Administrator
Skyline Ultd.
08.2019 - 02.2020
- Natural communicator with strong motivational skills and the ability to support operational goals and meet objectives; spearheaded the development, coordination, and implementation of training concepts, policies and plans.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'Responsible for administering benefits and other office perks, employee engagement, conducted new hire orientation, exit interviews, booking travel and handled communication with parent company regarding staff and other company issues.
- Inventory management, prepared reports, handled accounts payable/receivable, managed office operations to ensure efficiency and productivity, as well as handled payroll.
- Served as a link between leadership, management and employees by answering HRIS questions, communicating decisions and helping to resolve work related matters.
- Assisting soldiers with updating their information on EMILPO, MILCONNECT, IPERMS, EDAS and DARTS.
- Training in how to deal with DFR soldiers who go AWOL.
- Advocate for mental health clients and patients in the Emergency Room
- Home based and community services, home studies for mental health clients, attending court dates with clients and vouching for them while they in rehabilitation and getting back on their feet.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Training Administrator
Del-Monte
07.2015 - 10.2015
- Facilitated New Employee Orientation Training regarding organizational culture, policies and procedures.
- Helped organizations attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Created, scheduled, and presented new hire, group, and individual training based on learning needs, including weekly learning enhancement training; coordinated and assigned online training activities.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Provided ongoing coaching support to employees post-training, reinforcing newly acquired skills for long-term success in their roles.
- Increased employee retention through engaging and relevant professional development opportunities.
- Served as a subject matter expert in the field of Training Administration, staying informed on industry trends and best practices to inform organizational training strategies.
- Supported company growth with improved onboarding processes, facilitating smooth integration of new hires into the team.
- Managed budgets for training initiatives, ensuring cost-effective allocation of resources.
- Improved overall organizational effectiveness through the execution of detailed competency mapping exercises that identified areas requiring targeted training efforts.
- Boosted employee morale through recognition programs tied to successful completion of training milestones.
- Tracked employee progress through regular assessments, providing feedback for continuous improvement in job performance.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed training programs and development paths for managers and supervisors.
Customer Service
Jarrett Scott Ford
01.2014 - 07.2015
- Initiated investigations of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention; addressed their inquiries in a quick and professional manner.
- Tracked trends in customer feedback and collaborate with management to determine the root cause of issues.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Exceeded performance expectations, receiving recognition for outstanding customer service skills.
- Generated reports for customer service issues and repair records.
- Increased repeat business through exceptional customer service and relationship building.
- Provided exceptional customer service, resolving complex issues promptly and professionally.
- Assisted customers by providing exceptional customer service and processing transactions.
- Received consistent excellent feedback on work quality and customer service.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Increased clientele through exceptional customer service and professional communication skills.
- Provided extraordinary customer service to clients.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Strengthened client relationships by providing exceptional customer service and support.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
Education
Bachelor Of Arts - Human Resource Management, Minor In Psychology
American Military University
Charles Town, WV06.2027
Skills
- Business Correspondence
- Document Management
- Office Administration
- Personnel Management
- Coordination
- Conflict Resolution
- Personnel Development
- Account Management
- Issue Resolution
- Communication
- Initiative
- Coordination of Administrative Activities
- Administrative writing
- Administrative organization
- Administrative oversight
- Administrative duties
- Administrative and Office Support
- Administrative abilities
- Administrative Policies
- Administrative management
- Clerical and Administrative Support
- Office and Administrative Support
- Administrative staff supervision
- Administrative leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Organization and time management
- Problem resolution
- Verbal communication
Accomplishments
- Responded to over 100 customer inquiries each day.
- Assisted management with the training of 80 new staff members.
- Supervised team of 500 staff members.
- Managed warehouse area.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client/Patient Services
Cedar Crest Hospital & Residential Treatment Center
01.2024 - 12.2024
Human Resources Administrator
Skyline Ultd.
08.2019 - 02.2020
Training Administrator
Del-Monte
07.2015 - 10.2015
Customer Service
Jarrett Scott Ford
01.2014 - 07.2015
Bachelor Of Arts - Human Resource Management, Minor In Psychology
American Military University
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