Luz-Marie Berumen
Centennial,CO
Summary
With over 25 years of dedicated experience as a Front Office Administrator, notably with Dr.Timothy R. Boeyink , I have Mastered Customer Service My attention to detail and exceptional organizational skills have consistently improved workflow and patient satisfaction in fast-paced environments.
Personable and organized individual with talent for creating welcoming environments and managing administrative tasks efficiently. Possesses solid understanding of customer service principles and is proficient in handling scheduling and data entry. Committed to facilitating seamless operations and enhancing client satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
FRONT OFFICE ADMINISTRATOR
Incline Family
12.2020 - 11.2024
Greet Patients, Collect Insurance information, Verify Benefits, Collect Co-Payments, Treatment Plan Presentation, Schedule appointments, Follow up with insurance companies for payments and additional concerns, Post insurance payments, Follow up with patients with phone calls and emails.
FRONT OFFICE ADMINISTRATOR
Dr. Timothy R. Boeyink
08.1996 - 03.2020
Greet Patients, Collect Insurance information, Verify Benefits, Collect Co-Payments, Treatment Plan Presentation, Schedule appointments, Follow up with insurance companies for payments and additional concerns, Post insurance payments, Follow up with patients with phone calls and emails.
FRONT OFFICE ADMINISTRATOR
Dr. Neal K. Wilsted
04.1995 - 12.2004
Greet Patients, Collect Insurance information, Verify Benefits, Collect Co-Payments, Treatment Plan Presentation, Schedule appointments, Follow up with insurance companies for payments and additional concerns, Post insurance payments, Follow up with patients with phone calls and emails.
FRONT OFFICE ASSISTANT
Dr. David P. Downs
04.1994 - 02.1995
Greet Patients, Collect Insurance information, Verify Benefits, Collect Co-Payments, Treatment Plan Presentation, Schedule appointments, Follow up with insurance companies for payments and additional concerns, Post insurance payments, Follow up with patients with phone calls and emails.
FRONT/BACK OFFICE
Dr. Steven A. Firshein
02.1990 - 06.1992
Take All Necessary X-Rays, Patient Perio Charting , Impressions and Pour Up. Trim Models,
Make Bleaching Trays, Clean Up Rooms and Trays, Sterilization-Infection Control (OSHA), Four Handed Dentistry, Polishing, Fluoride Treatment, Sealants and Inventory Control
Education
COMPLETED COURSEWORK TOWARDS CERTIFICATE - DENTAL ASSISTANT
National Education Center
Long Beach, CACOMPLETED COURSEWORK TOWARDS GENERAL ED. -
El Camino College
Torrance, CACOMPLETED COURSEWORK TOWARDS DIPLOMA -
Leuzinger High School
Hawthorne, CASkills
- Reception duties
- Customer engagement
- Scheduling appointments
- Schedule and calendar management
- Telephone reception
- Document management
- File maintenance
- Report preparation
- Billing oversight
- Billing and coding
- Maintaining accounting ledger
- Multitasking and organization
- Attention to detail
- Self motivation
- Data entry
- Reliability
- Product demonstrations
- Product sales
- Payment processing
Certification
- Soft Tissue Management
- Implants (CE)
- Botox and Fillers
- CPR
Personal Information
Title: Dental Office Administrator
Timeline
FRONT OFFICE ADMINISTRATOR
Incline Family
12.2020 - 11.2024
FRONT OFFICE ADMINISTRATOR
Dr. Timothy R. Boeyink
08.1996 - 03.2020
FRONT OFFICE ADMINISTRATOR
Dr. Neal K. Wilsted
04.1995 - 12.2004
FRONT OFFICE ASSISTANT
Dr. David P. Downs
04.1994 - 02.1995
FRONT/BACK OFFICE
Dr. Steven A. Firshein
02.1990 - 06.1992
COMPLETED COURSEWORK TOWARDS CERTIFICATE - DENTAL ASSISTANT
National Education Center
COMPLETED COURSEWORK TOWARDS GENERAL ED. -
El Camino College
COMPLETED COURSEWORK TOWARDS DIPLOMA -
Leuzinger High School
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