Luz Martinez
Middletown,NY
Summary
I bilingual I have 8 years of customer service experience a lot off experience in computer software like excel Microsoft word etc
Overview
5
5
years of professional experience
Work History
HR Payroll Specialist
Lupitas furniture
Ponce, Florida
05.2019 - 08.2023
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Onboarded new employees in time reporting and payroll systems.
Hotel Manager
Resorts world hotel
Monticello , NY
08.2021 - 05.2023
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints and offered complimentary services for hardship cases.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
Branch Trainer
Medline
Middletown , Ny
08.2018 - 08.2021
- Offered specific training programs to help workers generalized and job-specific abilities.
- Integrated with training department to develop programs, content and curriculum.
- Optimized training curriculum while utilizing instructional techniques, team exercises, group discussions and lectures.
Education
GED -
Middletown High School
Middletown , Ny Skills
- I-9 documentation
- Microsoft applications
- Data Reconciliation
- Multi-state payroll
Timeline
Hotel Manager
Resorts world hotel
08.2021 - 05.2023
HR Payroll Specialist
Lupitas furniture
05.2019 - 08.2023
Branch Trainer
Medline
08.2018 - 08.2021
GED -
Middletown High School