Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luz Mas

Master Of Business And Marketing
Ellenville,NY

Summary

Professional with technical and commercial training, with 15 years of experience in the creation of commercial infrastructures, brand growth and product optimization. Orientation to the achievement of objectives, leadership and adaptation to work in multinational and multicultural environments, with the commitment to create the best experience for customers.

Overview

19
19
years of professional experience
12
12
years of post-secondary education
1
1
Language

Work History

Asociate II Receiving

AmerisourceBergen
Newburgh, NY
10.2020 - 04.2022
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Recorded regular progress and issues with products.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Material Handler

Kohl's
Wurtsboro, NY
10.2019 - 06.2020
  • Demonstrated and applied product knowledge of company SKUs.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Supervisor

One Source
Middletown, NY
08.2017 - 09.2019
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Created, prepared and delivered reports to various departments.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.

Supervisor

Debel Food
Thompsonville, NY
10.2015 - 05.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Tracked and prepared quarterly reports to present to leadership.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained compliance with company policies, objectives and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Interviewed, hired and trained new employees for production positions.
  • Evaluated employee performance and coached and trained to improve weak areas.

Thermal Unit Director

Calorcol S.A.S
Medellin, Colombia
01.2012 - 04.2015
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited and hired top performers to add talent and value to department.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Project Engineer

S&S S.A
Medellin, Colombia
12.2009 - 09.2011
  • Communicated with industrial equipment installers to deliver technical support throughout project execution.
  • Liaised with company executives and project managers to acquire resources to move projects forward.
  • Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
  • Evaluated change order requests in response to out-of-scope work activities.
  • Trained junior engineers in workstation design and material handling.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Assisted with cost proposal development and customer presentations.
  • Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Provided technical direction of system development methodologies to improve technical performance.

Project Engineer

Tecnicas Modulares Ltda
Medellin, Colombia
11.2007 - 08.2009
  • Liaised with company executives and project managers to acquire resources to move projects forward.
  • Communicated with industrial equipment installers to deliver technical support throughout project execution.
  • Developed cost estimates for planned projects to aid in costing and budget planning efforts.
  • Oversaw quality control and health and safety matters for construction teams.
  • Prepared site reports and organized subcontractor invoices, codes documentation and schematics.
  • Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
  • Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences.
  • Suggested process and technical design changes to improve performance and efficiency.

Project Engineer

Cielotek Industrial Ltda
Medellin, Colombia
11.2000 - 07.2007
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

MBA - Business And Marketing

UTH Florida University
Miami Beach, FL
10.2018 - 06.2020

Bachelor of Science - Production And Quality Engineering

Politecnico Colombiano JIC
Medellin
01.2004 - 03.2008

Bachelor of Science - Industrial Technology

Politecnico Colombiano JIC
Colombia
01.1995 - 06.2001

Skills

Cost reduction strategies

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Timeline

Asociate II Receiving

AmerisourceBergen
10.2020 - 04.2022

Material Handler

Kohl's
10.2019 - 06.2020

MBA - Business And Marketing

UTH Florida University
10.2018 - 06.2020

Supervisor

One Source
08.2017 - 09.2019

Supervisor

Debel Food
10.2015 - 05.2017

Thermal Unit Director

Calorcol S.A.S
01.2012 - 04.2015

Project Engineer

S&S S.A
12.2009 - 09.2011

Project Engineer

Tecnicas Modulares Ltda
11.2007 - 08.2009

Bachelor of Science - Production And Quality Engineering

Politecnico Colombiano JIC
01.2004 - 03.2008

Project Engineer

Cielotek Industrial Ltda
11.2000 - 07.2007

Bachelor of Science - Industrial Technology

Politecnico Colombiano JIC
01.1995 - 06.2001

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Luz MasMaster Of Business And Marketing