Luz Medina
Henderson
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
22
22
years of professional experience
Work History
Store Manager
Chapel Hats
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Assistant Manager
Check City
03.2024 - 08.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Store Manager
The Fragrance Outlet
05.2019 - 09.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Specialty Operations Manager
Hudson Group / Duty Free
03.2017 - 02.2019
- Streamlined operations by implementing process improvements.
- Coordinated cross-functional teams to enhance efficiency.
- Reduced downtime with proactive maintenance scheduling.
- Led team in achieving operational goals, focusing on continuous improvement.
- Enhanced productivity by automating routine tasks.
- Coordinated employee appreciation events.
- Coordinated vendor trainings.
- Coordinated training and development meetings for staff.
- New hire orientation and onboarding.
Store Manager
Marshall Retail Group
01.2003 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Business Administration And Education
University of Las Vegas
Las Vegas, NVSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- POS
- Inventory
- Payroll
Accomplishments
Only store for the company to score a 100% secret shop for the year.
Reached the Million dollar club in sales.
Top 3 in ADP, UPT and FLO district wide, for 4 years in a row.
Won a BAHAMAS trip for highest percent increase over LY during the holiday season.
Top store in FLO sales company wide.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Chapel Hats
08.2024 - Current
Assistant Manager
Check City
03.2024 - 08.2024
Store Manager
The Fragrance Outlet
05.2019 - 09.2023
Specialty Operations Manager
Hudson Group / Duty Free
03.2017 - 02.2019
Store Manager
Marshall Retail Group
01.2003 - 03.2017
Business Administration And Education
University of Las Vegas
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