Luz Mendoza
Lancaster,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Providing strong work ethic, adaptability, and exceptional interpersonal skills. Highly-motivated employee with desire to take on new challenges and achieving goals.
Overview
8
8
years of professional experience
Work History
Claims Manager
Water Damage Rescue
Canoga Park, CA
05.2022 - Current
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
- Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- Trained and monitored employees to teach daily tasks and improve performance.
- Achieved cost-savings by developing functional solutions to problems.
Store Consultant
FedEx Office Print & Ship Center
Woodland Hills, CA
01.2019 - 05.2022
- Responsible for daily shipping coordinations and audits reports.
- Assist and prepare customer's printing orders, handling all transactions.
- Allocated with third-party vendors for production and inventory.
- Recognized by management for providing exceptional customer service.
Kitchen Member
Sugarfish By Sushi Nozawa
Calabasas, CA
02.2018 - 01.2019
- Partnered with chef to cook food and comply with food preservation guidelines.
- Assisted in stocking food items and supplies necessary for daily operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness and safety of kitchen areas; sanitized work surfaces, equipment, utensils and dishes.
Shift Leader
Nothing Bundt Cakes
Sherman Oaks, CA
02.2016 - 02.2018
- Monitored employee performance to ensure compliance with company policies and procedures.
- Educated customers and employees about offerings, promotions and pricing to boost sales.
- Built strong and trusting catering with new and long-term clients.
- Design and decorate pastries, organization of multiple inventories.
Education
High School Diploma -
Grover Cleveland Charter High School
Reseda, CA06-2014
Associate of Arts - Photography
Pierce College
Woodland Hills, CASome College (No Degree) - Graphic Design
The Art Institute of California - Hollywood
North Hollywood, CASkills
- Planning and Organization
- Decision-Making
- Team Collaboration
- Critical Thinking
- Settlement Negotiations
- Data Entry
- Microsoft Office Programs
- Design with Adobe Programs (Photoshop, Illustrator, InDesign, etc)
References
References available upon request.
Timeline
Claims Manager
Water Damage Rescue
05.2022 - Current
Store Consultant
FedEx Office Print & Ship Center
01.2019 - 05.2022
Kitchen Member
Sugarfish By Sushi Nozawa
02.2018 - 01.2019
Shift Leader
Nothing Bundt Cakes
02.2016 - 02.2018
High School Diploma -
Grover Cleveland Charter High School
Associate of Arts - Photography
Pierce College
Some College (No Degree) - Graphic Design
The Art Institute of California - Hollywood
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