Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luz Mendoza

Charles Town,WV

Summary

Administrative professional with over 10 years of experience working in fast-paced and challenging administrative environments. Adept at managing sensitive situations. Highly organized, and proficient with computers and various systems. Solid reputation for having a positive impact on both internal and external support, and overall productivity. Focused and Talented at training new hires, managing employee files and screening potential employees.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Office Coordinator

CCI Health Services
Gaithersburg, MD
02.2020 - Current
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through a variety of office software applications.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Trained newly hired patient representatives.
  • Assisted individuals with navigating health care systems, appointments, and classes.
  • Delivered healthy living and disease management information to specific population groups.
  • Helped people enroll in programs, arrange transportation, and coordinate paperwork.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Managed office supplies inventory and placed orders when necessary.
  • Compiled data from various sources into organized reports for review by management team.
  • Processed invoices for payment using accounting software applications.
  • Scheduled appointments between clients and customers and internal staff members.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Protective Services Officer

Asbury Methodist Village
Gaithersburg, MD
08.2019 - 03.2021
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Monitored premises and recorded activity in daily officer reports
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Took patients' vital signs, and reported to EMS upon arrival
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Assessed emergency situations and prioritized medical care for patients.
  • Trained new security officers on safety protocols and company standards.

Clinic Specialist

Cornerstone Montgomery, Inc
Rockville, MD
08.2016 - 10.2018
  • Served as the direct contact with multiple pharmaceutical representatives and scheduled monthly lunch meetings
  • Managed medication samples, ensured medication delivered is logged into system, and administered to matching patient
  • Provided administrative support for doctors on staff i.e.; drafting correspondence, meeting minutes, filing client paperwork, scheduling appointments
  • Provide verbal prescriptions to specialty and commercial pharmacies
  • Supervised front desk to manage check-ins and check-outs and smooth operations of Front Office
  • Intake-paperwork of new patients.
  • Verified insurance eligibility and benefits.
  • Record necessary documentation for Risk Evaluation and Mitigation Strategy (REMS) compliance.
  • Performed records management including, updating/archiving/and disposing of files, charts and information in accordance with HIPAA policy and regulations.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Interviewed clients to conduct behavioral health assessments.
  • Trained newly hired Front Desk Staff

Registrar

Holy Cross Germantown Hospital
Germantown, MD
09.2014 - 09.2015
  • Established and updated files, databases, records, and other documents Obtaining and verifying demographic and financial for all inpatient and outpatient services prior to or during registration process.
  • Handled and processed confidential patient information.
  • Capture signatures on all required hospital and regulatory forms.
  • Ensured HIPAA compliance.
  • Worked with nurses and other clinic staff to process patients and direct them to the appropriate departments.
  • Developed and maintain data, and performed routine analyses and calculations in the processing of data for recurring internal reports.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Scanned Hospital registration documents and insurance cards to include in patient charts.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Trained newly hired hospital Registrars

Administrative Assistant

Financial Health Strategies
Gaithersburg, MD
04.2011 - 07.2014
  • Maintained multiple phone lines for almost 20 different hospitals, followed up with patients to answer inquiries regarding hospital bills, and collected payments (copay, deductible, etc.) from patients.
  • Ensured HIPAA compliance.
  • Updated numerous hospital systems regarding patient inquiries and records, and collaborated closely with insurance adjusters to process Workers’ Compensation and automotive claims.
  • Onboarded new hires and provided necessary training.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Coordinated communication with external partners like insurance vendors and recruitment agencies.
  • Updated HR databases with employee changes in position, salary, and personal information.

Education

Registered Medical Assistant -

Sanz School
2007

High School Diploma -

Col. Zadok A. Magruder High School
Rockville, MD
2006

Skills

  • MS Office
  • Administrative support
  • Cpr certified
  • Customer service
  • Filing
  • Crisis evaluation and intervention
  • Schedule management
  • Effective planning
  • Resource advocacy
  • Data management
  • Employee training
  • Onboarding coordination
  • Mail handling

Certification

CPR Certified

Timeline

Medical Office Coordinator

CCI Health Services
02.2020 - Current

Protective Services Officer

Asbury Methodist Village
08.2019 - 03.2021

Clinic Specialist

Cornerstone Montgomery, Inc
08.2016 - 10.2018

Registrar

Holy Cross Germantown Hospital
09.2014 - 09.2015

Administrative Assistant

Financial Health Strategies
04.2011 - 07.2014

Registered Medical Assistant -

Sanz School

High School Diploma -

Col. Zadok A. Magruder High School

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