Luz Mercado
Los Angeles,CA
Summary
Proven track record in enhancing operational efficiency, evidenced by my role at Contemporary Service's Corporation where I spearheaded security protocol overhauls, significantly improving unit safety. Skilled in cleaning, sanitizing, and customer service, I excel in environments requiring attention to detail and robust interpersonal skills. My managerial experience further showcases my ability to lead and innovate, making me a versatile asset to any team.
Overview
28
28
years of professional experience
Work History
Cleaner
Homeaglow
12.2023 - Current
Administrative Assistant
Milestone Hospice
06.2007 - 02.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Security
Contemporary Service's Corporation
06.2022 - Decem
- Enhanced unit security by implementing comprehensive security protocols and procedures.
- Improved overall company security by developing and implementing comprehensive security policies and procedures.
- Liaised between security staff and other departments to coordinate security operations and resolve issues.
- Implemented and maintained firewalls, series switches and security appliances.
Manager
Prairie Cleaners
01.1997 - 01.2001
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Buisness Administration - Buiness Management
DIVERSIFIED VOCATIONAL COLLEGE
1670 Wilshire BLvd Los Angeles Ca 9001710.2023
Transportation Logistics - Logistics
Diversified Vocational College
Inglewood, CA09.2015
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Reliability and punctuality
- Customer Service
- Professional Appearance
- Health and Safety Regulations
- Flexible Schedule
- Multitasking Abilities
- Excellent Communication
- Task Prioritization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cleaner
Homeaglow
12.2023 - Current
Security
Contemporary Service's Corporation
06.2022 - Decem
Administrative Assistant
Milestone Hospice
06.2007 - 02.2008
Manager
Prairie Cleaners
01.1997 - 01.2001
Buisness Administration - Buiness Management
DIVERSIFIED VOCATIONAL COLLEGE
Transportation Logistics - Logistics
Diversified Vocational College
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