Luz Montoya
Odessa,TX
Summary
Dynamic and results-driven professional with a strong work ethic and extensive experience in logistics and customer service. At Standard Sales, I enhanced delivery processes and resolved customer inquiries, ensuring satisfaction. Proficient in route planning and maintaining accurate records, I am friendly, punctual, and dedicated to team success.
Overview
15
15
years of professional experience
Work History
Delivery Supervisor/Driver
Standard Sales
05.2020 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Transported deliveries safely and efficiently while adhering to all safety protocols.
- Resolved customer inquiries and complaints with professionalism, escalating issues to management as necessary
- Accurately completed delivery paperwork including invoices, load sheets, and damage reports.
- Collaborated with team members to improve delivery processes and customer satisfaction.
- Represented the company professionally, ensuring high standards of appearance and communication.
Forklift Operator/Warehouse Worker
Family Dollar Distribution Center
11.2017 - 01.2020
- Unloaded and stacked materials by raising and lowering lifting devices.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Hourly Manager
McAllister's Deli
01.2014 - 11.2017
- Maintained accurate records of sales, labor and other costs.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Assistant Manager
Allsups Convience Store
05.2011 - 01.2014
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Andrews High School
Andrews, TX05-2011
Skills
- Strong work ethic
- Customer interaction
- Route planning
- Valid Driver's license
- Friendly and outgoing
- Punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Supervisor/Driver
Standard Sales
05.2020 - Current
Forklift Operator/Warehouse Worker
Family Dollar Distribution Center
11.2017 - 01.2020
Hourly Manager
McAllister's Deli
01.2014 - 11.2017
Assistant Manager
Allsups Convience Store
05.2011 - 01.2014
High School Diploma -
Andrews High School