LUZ M. TORRES SANTALIZ
Honolulu
Summary
To obtain a position as a vendor stocker where I can apply skills gained during my past experience working in supermarkets as a cashier and stocking shelves. Although it has been some years since that role, I bring strong organizational skills, attention to detail, and a commitment to efficiency and teamwork.
Overview
10
10
years of professional experience
Work History
Customer Services
Triple SSS
02.2006 - 01.2009
- Maintained communication with provider representative, third party customer service representatives
- Provide assistance to office staff and patients to complete and submit all necessary insurance forms and program applications
- Conducted accounts payable and accounts receivable research, explained and answered questions about billing medical terms and conditions
- Provided exceptional customer services to internal and external customers; resolves any customer request in a timely and accurate manner, and escalated complaints accordingly
- Ensured regular and effective communication with customers and subordinates
- Maintained exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work effort of all inventory assigned to the self-pay billing revenue cycle and call center
Data Entry
Infomax
08.2004 - 04.2005
- Resolved data management issues, improved the timeliness and accuracy of data entry process, reversing longstanding issues of delay charge backs and erroneous invoicing
- Reviewed worked orders and accurately input data into company database
- Resolved customer inquiries and assisted with electronic document filing
Financial Analyst
Yiyi Motors Inc.
09.2000 - 12.2003
- Maintained oversight of application processing, credit assessment and loan procurement while keeping detailed finance and sales records
- Provided and interpreted financial data
- Maintained sound relationship with customers to ensure customer satisfaction
Cashier
Supermercado Amigo
05.1999 - 09.2000
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
BBA - Business Administration With A Concentration in HR
Inter American University
Ponce, PR12-2024
Highschool Diploma -
Superior Agustin Stahl
Bayamon, Puerto Rico05.1999
Skills
- Basic Knowledge of English
- Fluent Spanish
- Ability to interact with others in a positive manner
- Detail-oriented
- Performing research in electronic system and paper records
- Analytical
- Dealing effectively with a variety of people from diverse background and educational levels
- Proficient with Microsoft Office System
- Word
- Excel
- Power Point
- Outlook
- Office equipment
- Scanner
- Copier/printer
- Fax machine
Timeline
Customer Services
Triple SSS
02.2006 - 01.2009
Data Entry
Infomax
08.2004 - 04.2005
Financial Analyst
Yiyi Motors Inc.
09.2000 - 12.2003
Cashier
Supermercado Amigo
05.1999 - 09.2000
Highschool Diploma -
Superior Agustin Stahl
BBA - Business Administration With A Concentration in HR
Inter American University
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