Luz Munoz
Aromas,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Public Relations Manager
Munoz & Sons Autobody
01.2023 - Current
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Coordinated and managed sponsorships and sponsorship activation.
Entrepreneur
Aroma Lashes
10.2021 - Current
- Mapped income generating strategies to grow revenue.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
Cashier Team Lead
Marshall's Market
07.2015 - 03.2023
- Mentored new team members on sales software system operation.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted customers by answering questions and fulfilling requests.
HR Coordinator
Camflor
11.2021 - 09.2022
- Responsible for day to day operations, which consisted of assisting internal management staff.
- Responsible for completing special projects as assigned in all areas of HR
- Assisting ranch supervisors and foremen on their day to day requests, along with other employees. Ranging from general questions pertaining to benefits, employee verifications, payroll, time off or leaves of absence (FMLA).
- Conducted process of new hires. Verified identity for employment I-9 form, and provided daily orientations to all new employees in the office or field.
- Kept all safety records in compliance and in order along with all HR records.
- Assisted with recruitment and lay off process; explained guidelines, insurance benefits and company policies. In addition, with preparing and maintaining all employee files.
- When needed, I performed as 'Acting Supervisor"
- Assisted with investigations out in the field and assisted with applying safety regulations
Restaurant Waitress
Carmona's BBQ
09.2017 - 07.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Nursing
Belmont University
Nashville, TN05.2026
Associate Of Applied Science - Psychology
Hartnell College
Salinas, CA05.2023
Skills
- Bilingual in Spanish
- Desktops, Laptops and Mobile Devices
- Records Organization and Management
- Business Planning and Leadership
- Providing Feedback
- Customer Service
- Prompt Problem Solver
- Excellent Written and Verbal Communicator
- Media relations
- Self-Motivated
- Cultural Awareness
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Public Relations Manager
Munoz & Sons Autobody
01.2023 - Current
HR Coordinator
Camflor
11.2021 - 09.2022
Entrepreneur
Aroma Lashes
10.2021 - Current
Restaurant Waitress
Carmona's BBQ
09.2017 - 07.2018
Cashier Team Lead
Marshall's Market
07.2015 - 03.2023
Bachelor of Science - Nursing
Belmont University
Associate Of Applied Science - Psychology
Hartnell College
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