Luz Munoz
Nashville,TN
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Host
Sinatra Bar and Lounge
04.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Enhanced guest satisfaction by promptly greeting and seating guests upon arrival
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
Manager
Altar'd State
08.2023 - 04.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed and motivated employees to be productive and engaged in work
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
Cashier Team Lead
Marshall's Market
07.2015 - 03.2023
- Mentored new team members on sales software system operation
- Set and updated employee schedules to fulfill gaps based on expected customer demands
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Trained team members on cash register operation and cash handling
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Assisted customers by answering questions and fulfilling requests
Education
Bachelor of Science - Nursing
Belmont University
Nashville, TN12.2026
Associate Of Applied Science - Psychology
Hartnell College
Salinas, CA05.2023
Skills
- Bilingual in Spanish
- Teamwork and Collaboration
- Excellent Written and Verbal Communicator
- Prompt Problem Solver
- Records Organization and Management
- Providing Feedback
- Cultural Awareness
- Multitasking proficiency
References
Paul, Mitchell, Sinatra Bar & Lounge Manager, (615) 815-7680
Molly Zeek, Altar'd State Store Leader - (909) 838-0259
Timeline
Host
Sinatra Bar and Lounge
04.2024 - 12.2024
Manager
Altar'd State
08.2023 - 04.2024
Cashier Team Lead
Marshall's Market
07.2015 - 03.2023
Bachelor of Science - Nursing
Belmont University
Associate Of Applied Science - Psychology
Hartnell College
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