Luz Narvaez
Garfield Heights,OH
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients.
Overview
15
15
years of professional experience
Work History
Medical Assistant
N.O.I.M.A.
06.2009 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Called and faxed pharmacies to submit prescriptions and refills
Behavioral Health Case Manager
OBH
01.2020 - 07.2020
- Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
- Reduced hospital readmissions with thorough case management and effective coordination of care.
- Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
- Established positive rapport with clients to foster trust and promote engagement in their treatment process.
- Connected patients to community resources, increasing support networks and promoting overall wellbeing.
- Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
- Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary.
- Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
- Educated families on coping strategies and supportive techniques to enhance their ability to manage challenging behaviors at home effectively.
- Streamlined case management processes through diligent organization, improving efficiency within the team environment.
- Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
- Led regular case conferences to review client progress, identify potential barriers to success, and adjust treatment plans accordingly.
- Evaluated program effectiveness regularly using outcome measurements tools allowing continuous improvement of services provided.
- Demonstrated cultural competency by working effectively with clients from diverse backgrounds and adapting treatment approaches to meet their unique needs.
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Managed over 100 patients while monitoring and evaluating care plans
Education
Diploma - Medical Assistant
Remington College
Cleveland, OH04.2000
High School Diploma -
Bulkeley High School
Hartford, CT06.1994
Skills
- Patient Flow Management
- Medical Office Administration
- Medical Billing
- Patient Relations
- CPR
- Customer Relationship Management (CRM)
- Direct Patient Care
- Fluent in English and Spanish
- Dementia and Alzheimer's Knowledge
- Electronic Health Records
- Customer Service
- Patient Management
- Monitoring Patient Progress
- Knowledge of EKG Rhythm Interpretation
- EMR / EHR
- First Aid
Timeline
Behavioral Health Case Manager
OBH
01.2020 - 07.2020
Medical Assistant
N.O.I.M.A.
06.2009 - Current
Diploma - Medical Assistant
Remington College
High School Diploma -
Bulkeley High School