Luz Nicolas
Keizer
Summary
Dynamic professional with extensive experience at Catholic Charities, excelling in customer service and data entry. Proven ability to manage multiple tasks efficiently while maintaining discretion and confidentiality. Adept at client coordination and scheduling, consistently enhancing operational effectiveness and ensuring high-quality support for diverse client needs.
Overview
11
11
years of professional experience
Work History
Agency Services Coordinator
Catholic Charities
01.2022 - Current
- Initial contact with clients/vendors/visitors
- Answer an average of 30 calls and emails a day, addressing caller inquiries, routing calls to appropriate programs. provide community resources information.
- Process and distribute mail for all the departments within the company.
- Run tape for total of donation checks received daily.
- Enter meeting room/vehicle reservations for staff in company shared calendar.
- Manage onboarding credentials for new hires on Avigilon system, issue building access and scan keys.
Public Service Representative 3 (PSR3)
Integrity Staffing/Oregon Employment Department
09.2020 - 07.2021
- Initial contact with claimants via phone.
- collect data for weekly certifications and application process.
- Review weekly certifications from EdWeb for benefit approval and input to MainFrame computer system.
- Analyze claim data and route calls to appropriate departments to resolve any issues.
- Assist in training of practices, procedures and system training to new employees.
Account Manager
Sole Financial
10.2014 - 02.2019
- Analyze account details such as usage, data, client comments to enhance effectiveness and understand client needs.
- Customer service for payroll debit cards. Performed customer service tasks from educating customers to manually transferring funds.
- Answered multiple phone lines, while addressing customer inquiries in a timely manner.
- Provided high quality customer service by listening to customer needs and helping to resolve any issues.
- Entered customer demographics and card information into multiple databases, trained new hires in systems and procedures.
Education
High School Diploma -
Barbara Roberts High School
Salem, OR06-1999
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Discretion and confidentiality
- Scheduling and calendar management
- Recordkeeping
- Patient registration
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
- Client coordination
- Microsoft office
- Phone and email etiquette
- MS office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Agency Services Coordinator
Catholic Charities
01.2022 - Current
Public Service Representative 3 (PSR3)
Integrity Staffing/Oregon Employment Department
09.2020 - 07.2021
Account Manager
Sole Financial
10.2014 - 02.2019
High School Diploma -
Barbara Roberts High School
Similar Profiles
Erica HaynesErica Haynes
Eligibility Specialist at Catholic CharitiesEligibility Specialist at Catholic Charities
Ramonita Rodriguez JohnsonRamonita Rodriguez Johnson
Director at Catholic Charities Hispanic Senior CenterDirector at Catholic Charities Hispanic Senior Center
Zolfaqar AhmadiZolfaqar Ahmadi
Case Manager at Catholic CharitiesCase Manager at Catholic Charities
Ben WunderlinBen Wunderlin
Landscaper at Partnerships In Community LivingLandscaper at Partnerships In Community Living
James SeversonJames Severson
Warehouse Worker at Americold LogisticsWarehouse Worker at Americold Logistics