LUZ NIETO
Mount Vernon,WA
Summary
Motivated and committed medical assistant with experience in healthcare procedures and providing patient assistance. Strong organizational skills to maintain efficient office operations, support high-quality patient care and maintain efficient medical records. In-depth knowledge of medical terminology and clinical protocols for seamless coordination and effective communication with patients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator-TeleHealth
Zocalo Health
08.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with leadership principles
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Certified Medical Assistant- Family Practice
Northcascade Family Physicians
06.2022 - 02.2024
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Certified Medical Assistant-Urgent Care
Skagit Regional Clinics
07.2017 - 04.2022
- Coordinate efficient patient flow through effective performance of established procedures
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Helped implement quality assurance and control programs , which resulted in compliance with HIPAA, DNV and OSHA regulations
- Prioritize workload amongst frequent interruptions with competing priorities
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with 14 providers to ensure availability of appropriate programs, treatment and services to patients
Family Advocate
Inspire Development Centers
05.2005 - 07.2017
- Conducted classes and workshops for CPR/1st Aid Certification, bloodborne pathogens, HIV Training Child Abuse/Neglect Training and agency health/Safety policies and procedures.
- Established partnerships with schools district for continued services for children with disabilities
- Manage case load of 38 individuals under age of 18, and perform monthly visits with children and their families
- Maintained documentation to fulfill funding requirements
- Provided social work support, including short-term counseling, community resource planning, and crisis intervention
- Created and led staff training 5 times per year surrounding cultural, economic, familial, and other aspects that impact children wellbeing
Education
Associate - Technical Arts Medical Assistant
Skagit Valley College
Mount Vernon, WA2016
Skills
- EMR Software- EPIC, Athena, NexGen
- Patient-Centered Care Approach
- Effective Communication
- Effective Prioritization
- Fluent Bilingual Communication
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Patient Care Coordinator-TeleHealth
Zocalo Health
08.2024 - Current
Certified Medical Assistant- Family Practice
Northcascade Family Physicians
06.2022 - 02.2024
Certified Medical Assistant-Urgent Care
Skagit Regional Clinics
07.2017 - 04.2022
Family Advocate
Inspire Development Centers
05.2005 - 07.2017
Associate - Technical Arts Medical Assistant
Skagit Valley College
Similar Profiles
Mona MakhmalbafMona Makhmalbaf
Hostess at ZocaloHostess at Zocalo
Lourdes LaraLourdes Lara
Junitor at Zocalo RestaurantJunitor at Zocalo Restaurant
Jennifer GalindoJennifer Galindo
Server at Zocalo RestaurantServer at Zocalo Restaurant