Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luz Nuñez

Independence ,CA

Summary

Skilled in Spanish/English translation and adept at administrative support, I enhanced client satisfaction and office efficiency at Inyo County Office of Education, Childcare Connection. Leveraging time management and confidentiality awareness, I successfully managed multiple high-priority tasks, contributing to a significant improvement in team productivity and client relations.

Overview

5
5
years of professional experience

Work History

Bilingual Receptionist/Office Clerk

Inyo County Office of Education
01.2024 - Current
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved client problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic client satisfaction.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.

Program Services Assistant

Inyo County HHS
06.2023 - 12.2023
  • Maintained a clean and organized vehicle, ensuring safe food transportation.
  • Navigated complex routes efficiently, resulting in timely meal deliveries.
  • Established positive rapport with clients by providing friendly service and remembering personal preferences over time.
  • Collaborated with kitchen staff for seamless coordination of orders and delivery schedules.
  • Assisted with meal preparation during peak hours, contributing to overall team efficiency.
  • Adhered to strict food safety guidelines, minimizing the risk of contamination or spoilage during transport.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Food Service Worker

Glenn’s Taqueria
08.2020 - 06.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Processed customer payments and balanced cash drawers.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Front of House Associate

Winnedumah Hotel
07.2019 - 07.2021
  • Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
  • Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests.
  • Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests’ overall experience during their stay.
  • Handled sensitive data discretely while processing credit card transactions or verifying identification documents during check-in procedures.
  • Assisted in training new team members on hotel policies and procedures, contributing to a cohesive front office team.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

- Business Administration And Management

Eastern Gateway Community College
Steubenville, OH
05.2021

Skills

Customer/Client relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Receptionist/Office Clerk

Inyo County Office of Education
01.2024 - Current

Program Services Assistant

Inyo County HHS
06.2023 - 12.2023

Food Service Worker

Glenn’s Taqueria
08.2020 - 06.2023

Front of House Associate

Winnedumah Hotel
07.2019 - 07.2021

- Business Administration And Management

Eastern Gateway Community College

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Luz Nuñez